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Tourist
Posts: 4

Hero 8 paring issue

i cant get the hero 8 to pair to my phone for the life of me. the wifi doenst show up but when i go to the app and press connect new device it eventualy shows up and asks for the gopro pasword, i enter it, it says connecting and then it asks for the password again. thats as far as i can get. i just updat

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GoPro
Posts: 5,894

Re: Hero 8 paring issue

Hi @bryceb74840,

 

Are you using an iPhone or Android?

 

If you're using an iPhone make sure your iPhone is updated. 

Try to reset your iPhone's Networks Settings. 

Tap Settings > General > Reset > Reset Network Settings.

After that go to Bluetooth settings and remove any GoPro Device. 

 

Pair your camera again. 

 

If issue persist please let us know.

-Jay

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Tourist
Posts: 4

Re: Hero 8 paring issue

android kernel version 3.18.20. its the newest update i can get on my phone.

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GoPro
Posts: 5,894

Re: Hero 8 paring issue

Got it @bryceb74840,

 

What phone are you using and what is the Android Version?

 

Regards,

-Jay 

Highlighted
Tourist
Posts: 4

Re: Hero 8 paring issue

blackberry dtek 60 on android kernel. works fine with my hero 6.

Highlighted
GoPro
Posts: 5,894

Re: Hero 8 paring issue

Got it @bryceb74840,

 

May I know if you already updated the app and checked your current android version. 

When was the last time that you can pair it?

 

-Jay 

Highlighted
Tourist
Posts: 4

Re: Hero 8 paring issue

app wont upate past 5.2.2 which is super lame since newer versions are apparently not compatable even though the operating system is only a year old. last time i pared my hero 6 was about half an hour ago lol

Highlighted
GoPro
Posts: 5,894

Re: Hero 8 paring issue

Got it @bryceb74840,

 

Looks like a compatibility problem since the new app requires Android 7.0 or newer. 

 

 

-Jay