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Tourist
Posts: 4
Accepted Solution

Hero 8 not connecting to GPS

New Hero8 battery fully charged. Formatted SD card. Reset to factory defaults. Still not connecting to GPS. Any suggestions?

Accepted Solutions
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Nomad
Posts: 1,057

Re: Hero 8 not connecting to GPS

Do you not get a white gps icon in the top bar after waiting for about 2 minutes in an open space?

 

If you do but the GPS data does not show up in the Quik software, it could be the software itself. You can check if the GPS data is actually there here: https://goprotelemetryextractor.com/free

Otherwise you might have a faulty unit, but make sure you try this in different open locations

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All Replies
Highlighted
Nomad
Posts: 1,057

Re: Hero 8 not connecting to GPS

Do you not get a white gps icon in the top bar after waiting for about 2 minutes in an open space?

 

If you do but the GPS data does not show up in the Quik software, it could be the software itself. You can check if the GPS data is actually there here: https://goprotelemetryextractor.com/free

Otherwise you might have a faulty unit, but make sure you try this in different open locations

Highlighted
Tourist
Posts: 4

Re: Hero 8 not connecting to GPS

No I do not get that icon on the main screen. I've set it out in an open field for 30 minutes. I will try again today. Is there any other setting that might affect it?
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Nomad
Posts: 1,057

Re: Hero 8 not connecting to GPS

[ Edited ]
I'm assuming you enabled GPS in Settings -> Regional

Otherwise, you can have a look at this post with common problems: https://community.gopro.com/t5/GoPro-Metadata-Visualization-GPS/GoPro-GPS-not-working-Performance-st...

But maybe you just have to contact support. I've seen some cameras that had problems with the GPS antenna after a crash
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Tourist
Posts: 4

Re: Hero 8 not connecting to GPS

 
Highlighted
Tourist
Posts: 4

Re: Hero 8 not connecting to GPS

GPS is turned on. I've set it out in an open field for 30 minutes and no connection. I'm calling GoPro later this am to return.
Highlighted
Nomad
Posts: 1,057

Re: Hero 8 not connecting to GPS

Good luck! Please let us know how that goes

Highlighted
Tourist
Posts: 7

Re: Hero 8 not connecting to GPS

I too have been having issues with GPS but in my case it turned out to be the Windows Quik software not picking up the GPS data.  I verified this by using https://goprotelemetryextractor.com/#fix.  The problem is that this does not fix the problem.  The app to fix costs money.  In my opinion this is not a solution, GoPro needs to fix this.  If this app can fix the issue GoPro devs should be able to fix Quik app.