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Tourist
Posts: 3

Hero 8 no longer uploading media with any method

I am unable to transfer my photos and videos through any method. The app is no longer detecting new media so I’m unable to upload anything to my phone. Usually I use an SD adapter for my Mac and I am able to transfer all my files, but none of the new media is appearing, only old content. I’ve also tried Image Capture by plugging my camera into my computer and uploading that way, but only old media is appearing. Tried updating the software but it made no difference. Don’t really know what to do at this point because and I’m really disappointed because this thing cost a lot but is essentially a paper weight at this point.
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Adventurer
Posts: 12,214

Re: Hero 8 no longer uploading media with any method

reset the camera.  Try again. if you do not know how, ask.

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Tourist
Posts: 3

Re: Hero 8 no longer uploading media with any method

That was the first thing I tried.
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Adventurer
Posts: 12,214

Re: Hero 8 no longer uploading media with any method

thank you. try a different cable. 

 

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Tourist
Posts: 3

Re: Hero 8 no longer uploading media with any method

Also does not work. It's strange beause I took some new photos to test if they will upload and they do via SD Card but not to the app. None of the media from the last months ago and the test photos I just took will appear anywhere, except when viewing content on the camera.

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GoPro
Posts: 5,997

Re: Hero 8 no longer uploading media with any method

@craigw2552, are you able to see the media files while your camera is connected? Under the camera control tab, tap on the "View Media" button to see the files directly from the SD card. See How to View, Copy, and Delete Media Using the GoPro App for more information. 

If the media files were already in the GoPro App but they're not showing on the most recent files' list, browse through the GoPro App's media list and see if the recent media files are just dated incorrectly. Also, in the GoPro App's media tab, tap on the arrows icon at the top-left (iOS) / top-right (Android) corner of the screen and select to sort the files by "Download Date."