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Tourist
Posts: 2

Hero 8 no longer recognized on windows 10 laptop after latest update

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After performing the v2.0 update my camera is no longer recognized on my Windows 10 laptop. It makes the noise that it's connected, but not to be seen anywhere. I've tried using multiple cables that work fine with other devices, but no luck. When I take the sd card out of the camera it can be read no problem through other adapters, so it's definitely a problem in the camera. It seems so clearly linked to the update... but I'm not seeing any other posts of issues. Does anyone know what to do to fix this? 

 

Thanks


Accepted Solutions
GoPro
Posts: 24,475

Re: Hero 8 no longer recognized on windows 10 laptop after latest update

[ New ]

Hi! @meanderingmax @drgrzywniak

 

Please check the USB connection settings set on the camera.

See Camera is not Recognized when Plugged into a Computer USB Port

Let us know how it goes.

 

Thanks!

Ej

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All Replies
Tourist
Posts: 2

Re: Hero 8 no longer recognized on windows 10 laptop after latest update

[ New ]

Me too

GoPro
Posts: 24,475

Re: Hero 8 no longer recognized on windows 10 laptop after latest update

[ New ]

Hi! @meanderingmax @drgrzywniak

 

Please check the USB connection settings set on the camera.

See Camera is not Recognized when Plugged into a Computer USB Port

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 2

Re: Hero 8 no longer recognized on windows 10 laptop after latest update

[ New ]
Success! I guess I missed the memo on this one. Thank you so much for the quick reply!