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Sightseer
Posts: 1

Hero 8 keeps turning itself on

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I've recently purchased a Hero 8 and since I've subscribed to Plus the came will keep turning itself on as long as it has battery left at seemingly random intervals that range from a couple seconds to over an hour. This is extremely annoying because not only will it have drained the battery overnight but each time it turns on it makes that very loud beeping sequence which wakes me up even from the other room. Please don't tell me to remove the battery when I'm not using it. A camera this expensive shouldn't do stuff like this on its own.
GoPro
Posts: 6,097

Re: Hero 8 keeps turning itself on

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Hi @daringwave26507,

 

Please try this. 

Turn off voice command and Wireless Connection/Wi-Fi.

 

After that observe the camera if it is still doing the same thing. 

 

 

Regards,

-Jay 

 

Sightseer
Posts: 1

Re: Hero 8 keeps turning itself on

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Jay, I was having the same issue. I turned off both wireless connections and voice control and the Hero8 (with the latest 1.50.00 firmware) has stopped turning on by itself. Thank you.

GoPro
Posts: 6,097

Re: Hero 8 keeps turning itself on

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Glad to know that @ilyakol

 

-Jay

Tourist
Posts: 7

Re: Hero 8 keeps turning itself on

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Any update to this?  Turning off voice and wifi is not an option.  This appears to be an issue with Bluetooth.  My Hero 8 sits happily idle if BT is turned off on my phone.  When I turn it on, it started waking up for on reason.

 

This is a camera firmware issue and needs to be addressed!

Sightseer
Posts: 1

Re: Hero 8 keeps turning itself on

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Will there be a fix for this? I am also having the same issue and do not want to have to turn off WiFi and then reconnect it every time I turn the camera off and on respectively.
Tourist
Posts: 6

Re: Hero 8 keeps turning itself on

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This happens to me on the 8 i just got when the bluetooth is turned on on my phone.  Looks like any time i try to pair with the go pro it powers it up. Handy in a way , annoying in another.   Unpairing it or turning off bluetooth stops it powering back up

 

GoPro
Posts: 27,117

Re: Hero 8 keeps turning itself on

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Hello Everyone!

 

If you haven't yet, please proceed with a manual update. https://gopro.com/en/us/update
Once done, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279

Let us know how it goes.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!
Ej

 

 

Tourist
Posts: 6

Re: Hero 8 keeps turning itself on

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I had only just got the GoPro out of the box , it asked me to run updates so i did this so it was fully up to date. It happened when i connected the bluetooth from my phone. As long as bluetooth is disabled it wont happen , but as soon as i turn on bluetooth it seems to power up the gopro. I have the 7 as well and i havent seen this happen with that one.
GoPro
Posts: 14,150

Re: Hero 8 keeps turning itself on

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@noblelift67, the Bluetooth acts as the initial handshake between the camera and the phone, as well as maintains the connection after a period of inactivity with the GoPro App. Other than getting the camera's firmware updated, please ensure to have the latest version of the GoPro App installed on your mobile device and the mobile OS is updated as well.

For our reference, what's the mobile OS installed and the phone model?

Tourist
Posts: 4

Re: Hero 8 keeps turning itself on

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I'm having the same issue. Very annoying. Will try to turn off connections on the GoPro. I'm using Android s9+.
Tourist
Posts: 6

Re: Hero 8 keeps turning itself on

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@aenriquez I have a Samsumg Galaxy S9 , the go pro app is on 6.2.3(8447) - The phone is on andriod 9 at patch level dated 1 November 2019 Kernel version 4.9.59-16947752   ( Bluetooth® v5.0 ) 

Also, i must test a bit more now, but i have the gopro 7 on the same app and i have never noticed it doing this 

Tourist
Posts: 1

Re: Hero 8 keeps turning itself on

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I just got my GoPro Hero 8, and have the same issue. (my first GoPro)

Samsung Galaxy S8+, go pro app is on 6.2.3(8447), The phone is on andriod 9 at patch level dated 1 November 2019 Kernel

 

No issues if i force BT off on the phone, Wifi can stay on on the GoPro, no issues.

If BT is enabled on the Phone, it wakes the GoPro..

 

Uninstalled the APP, and removed the BT pairing, still turns on, if BT is active on the Phone.

 

 

Sightseer
Posts: 1

Re: Hero 8 keeps turning itself on

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We need a fix!  Never knowing whether or not the battery will be drained due to continuous random startups makes the camera unreliable and therefore unusable.

Tourist
Posts: 2

Re: Hero 8 keeps turning itself on

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I have also just unpacked the camera. Firmware updated. Have the same issue.

Tourist
Posts: 4

Re: Hero 8 keeps turning itself on

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Seems like it is a common issue.

 

Mine will restart if I leave the wifi connection to ON.

 

If I turn off the wifi on the go pro, it never restarts.

 

Does GoPro look at these messages or do we need to contact them directly?

 

Hiker
Posts: 14

Re: Hero 8 keeps turning itself on

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Same issue here with GoPro MAX. Please fix it for us. Also, can we have an option on GoPRO max to make it turn off automatically after a period of inactivity ? This would also partially solve the battery drain problem. 

GoPro
Posts: 19,776

Re: Hero 8 keeps turning itself on

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Hello Everyone. Thank you for sharing the details. To verify, have you all manually updated your camera firmware? Does the camera still power on with the Bluetooth enabled on your device, even when the GoPro App is not opened or launched?

 

We just tested with an Android device and a HERO8 Black camera. The device's Bluetooth is enabled, GoPro app not launched and the camera remained powered off. This is even within 8 hours of the last pairing.  A manual firmware update (not via the GoPro app or Quik for desktop), followed by a factory reset as previously suggested should resolve the issue. 

GoPro
Posts: 19,776

Re: Hero 8 keeps turning itself on

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Hello @kashlv. There is such an option on the MAX that will automatically power off after a specified period of time. You can choose to automatically turn the camera off with inactivity within 5 Min, 15 Min (default), 30 Min, or Never. To do this, go to Preferences, then General then look for Auto Power Off. 

Hiker
Posts: 14

Re: Hero 8 keeps turning itself on

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Hello! I will try to factory reset the camera and will let you know if the issue persists. Thank you!

Sightseer
Posts: 1

Re: Hero 8 keeps turning itself on

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Same issue here. We shouldn't have to manually update the firmware or turn off unrelated features of the camera, such as WiFi, just for it to stay off. From looking around the forums, it seems that this issue isn't new to the Hero 8 Black, either. 

It's incredibly frustrating to charge up my camera, only to then pick it up to use it a couple days later and find that it has died from turning itself on and off. 

 

This was my first GoPro, and I must say that between this and an often laggy, if not outright unresponsive UI, the experience has been incredibly disappointing. I'll be returining mine. Hopefully the next model is better. 

Tourist
Posts: 4

Re: Hero 8 keeps turning itself on

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So I had the same issue and once I manually updated to the latest firmware I no longer have that issue.
Download from gopro website, put in SD card and then update.

Tourist
Posts: 4

Re: Hero 8 keeps turning itself on

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The manual update and factory reset did not work for me. I just received the Hero 8 yesterday and am having the same issue as everyone else here. If connections are enabled and my phone's bluetooth is on, camera starts on its own. When I turn phone bluetooth off, it doesn't do this. Hero 8, Firmware 1.5 (manually updated from SD), Google Pixel 3A running Android v.10. Gopro App v 6.2.3 (8447)

GoPro
Posts: 6,097

Re: Hero 8 keeps turning itself on

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Hi @samf70,

 

Try to turn off the Wi-Fi and voice command of your camera before you turn off your camera completely. 

 

-Jay

Tourist
Posts: 2

Re: Hero 8 keeps turning itself on

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Same issue also. I just did the manual update and factory reset and camera still turns itself on.... GOPRO please issue an update to fix this please

GoPro
Posts: 6,097

Re: Hero 8 keeps turning itself on

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Hi @steveh48104

 

Do you turn off the Wi-Fi before turning off your camera?

Please try it and let us know if that will work. 

 

 

-Jay

Tourist
Posts: 4

Re: Hero 8 keeps turning itself on

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I guess gopros marketing team should remove wifi as a an advertised feature since the work around for this is to just keep it off. Obviously this works as a temporary fix but is ridiculous that this is your consistent solution.
Tourist
Posts: 2

Re: Hero 8 keeps turning itself on

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No, I turn off the connection from the GoPro to the phone and that solves the problem
Sightseer
Posts: 1

Re: Hero 8 keeps turning itself on

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Same trouble. Brand new, done all the updates. Samsung Note 10. Turn off bluetooth on the phone, GoPro turns off??? We need a fix as turning bluetooth on and off isn't always an option


@daringwave26507 wrote:
I've recently purchased a Hero 8 and since I've subscribed to Plus the came will keep turning itself on as long as it has battery left at seemingly random intervals that range from a couple seconds to over an hour. This is extremely annoying because not only will it have drained the battery overnight but each time it turns on it makes that very loud beeping sequence which wakes me up even from the other room. Please don't tell me to remove the battery when I'm not using it. A camera this expensive shouldn't do stuff like this on its own.

 

Tourist
Posts: 1

Re: Hero 8 keeps turning itself on

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I am also experiencing the issue here. I followed the entire 4 pages of the thread here. I reset my gopro, uninstalled and reinstalled the app on my phone and set it up again. The issue still persists. I turned off the wifi connection and then it went away. Why do I have to turn off a setting that should work. As others have mentioned, GoPro Support what are you doing to fix this? We would like an update on if there is going to be a patch or something. I'm going on a trip to Iceland and I don't want my camera dying on me on the road. 

Sightseer
Posts: 2

Re: Hero 8 keeps turning itself on

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I have it as well and none of these options helped.
GoPro
Posts: 6,097

Re: Hero 8 keeps turning itself on

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Can you please check your Wi-Fi and Voice Command settings? @mxmark

 

Please make sure that both of them is turned off before shutting down your camera. 

 

 

-Jay

Tourist
Posts: 4

Re: Hero 8 keeps turning itself on

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Same here. They initially worked for me but eventually did not. I had to reset the camera and skip the app setup. Only thing that worked.
Sightseer
Posts: 1

Re: Hero 8 keeps turning itself on

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I have the same problem.  I just got my hero 8.  The firmware was updated.  It keeps turning itself on after I turn it off.  This is frustrating.  I even tried turning of voice commands and wifi, which I shouldn't have to do.  Is a fix being worked on for this?

 

It seems that if I force close the app, it will not power on.  That doesn't seem right to me.  BTW, app is latest version, I just installed it for the first time about an hour ago.

Sightseer
Posts: 1

Re: Hero 8 keeps turning itself on

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All updates done, still tunrs itself on. Did manual update, latest app version. Drove 2 hours throught the jungle to a new cenote only to look at an empty battery upon arrival. Obviously the battery was fully charged before leaving,

Great! Was really happy about that.

Oh, WiFi, BT and voice commands were off, camera was inside an underwater housing.

Splendid firmware!

Tourist
Posts: 12

Re: Hero 8 keeps turning itself on

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Same issue. Turns itself on after 10 seconds when the camera is shut down with wifi left on. This really is unacceptable. This thread is months old and still no fix? This is a major feature of the camera that is unusable. Pretty disappointed to have such issues after such a big expense.
GoPro
Posts: 27,117

Re: Hero 8 keeps turning itself on

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Hi @heroicbeac0420

 

If you continue to get the same behavior after the troubleshooting steps listed above, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 12

Re: Hero 8 keeps turning itself on

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Just completed the manual update as described in this thread. The camera still powers on almost immediately after powering down. The only way to stop this from happening is to turn off the wireless connectivity on the camera, which prevents the ability of the app to interact with the camera. It appears that this issues dates back all the way to the Hero5 with no apparent resolution. Can you comment on if/how this issue can be resolved? It's kind of a major function of the camera that cannot be used. 

Tourist
Posts: 6

Re: Hero 8 keeps turning itself on

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I have the hero 7 and well and this doesn't happen on that. It's a huge issue with the 8 that's made me tell 100s of people not to get one
Tourist
Posts: 12

Re: Hero 8 keeps turning itself on

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I completely deleted the app from my phone and installed it on my tablet that runs Android 9 as well and the camera works fine. No auto rebooting. It reinstalled the app on my phone, connected the camera and the issue came back. It definitely seems like it is an issue isolated to the phone interface.

I spend 2 hours (not exaggerating) on the phone today with gopro support and they were not able to resolve the issue. They feel like it is a hardware issue with the camera, but I disagree. It's with how the app interacts with my phone.
Tourist
Posts: 10

Re: Hero 8 keeps turning itself on

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This started happening to me a few days ago. I just updated the app on my iPhone but that hasn't corrected the problem. I even tried turning off the wi-fi. THIS IS NOT GOOD! 

Tourist
Posts: 12

Re: Hero 8 keeps turning itself on

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During my 2 hour conversion with gopro support, the gentleman seemed bewildered that it was happening and kept saying this is the first time they've heard of the issue! I said there are clearly tons of people with the same issue! Read the message boards!!! It was a total waste of 2 hours of my time.
Tourist
Posts: 10

Re: Hero 8 keeps turning itself on

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Ugh. I am currently trying setting the auto off to 5 minutes ( I had it on never ). Maybe that will work in the meantime. 

It's odd because this was not an issue until the last week. I have had this camera since Novemeber. 

Tourist
Posts: 6

Re: Hero 8 keeps turning itself on

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When i turned bluetooth off it stopped happening
Tourist
Posts: 12

Re: Hero 8 keeps turning itself on

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Yes, that appears to be the issue. The Bluetooth is constantly waking up the gopro. Certainly not reasonable to have to keep Bluetooth off. I have other devices that I need to keep connected.
Sightseer
Posts: 2

Re: Hero 8 keeps turning itself on

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Yeah I also send email and it didn't get fixed I know a lot of people that have this problem and are waiting for a update. Also it seems to happen more to me when I'm charging it. When it gets around 50% the camera turns on and stops charging and doesn't shut off. So it drained the battery. I wish they would just send me a new one at this point but from friends I've heard they "try" to fix it and they just get the same one back. It's very frustrating.
Tourist
Posts: 12

Re: Hero 8 keeps turning itself on

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Yeah, I'm not really interested in going the warranty route since it's not likely a hardware issue. Since it works fine on my tablet, I don't think a replacement unit will solve the problem. I haven't yet used the camera once, and I am already regretting buying it.
Tourist
Posts: 6

Re: Hero 8 keeps turning itself on

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I work in media, I'm going to report this to the news desks of all the places I deal with at this point as it seems to be a massive flaw being ignored. I'll get all the reporters I know to do a little article on it. I think impacting sales is the only way to get this resolved , though with this virus not many stories will make it anywhere
Hiker
Posts: 22

Re: Hero 8 keeps turning itself on

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This has just started happening to my camera. I can't turn the thing off, because it keeps turning itself back on again. Pulling the battery out and putting it back again fixed the issue, at least for the meantime.

Sightseer
Posts: 1

Re: Hero 8 keeps turning itself on

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Bonjour, J'ai le meme propbleme sur ma gopro Hero8 que je viens de vouloir reutiliser aujourd'hui. Impossible de l'arreter completement. Elle redemarre à chaque fois. J'ai bien la verison fw v1.60.

Option Control Vocal: Non (off)

Option Connexions sans fil: Non (off)