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Tourist
Posts: 7

Re: Hero 8 keeps turning itself on

This started happening to me a few days ago. I just updated the app on my iPhone but that hasn't corrected the problem. I even tried turning off the wi-fi. THIS IS NOT GOOD! 

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Tourist
Posts: 12

Re: Hero 8 keeps turning itself on

[ Edited ]
During my 2 hour conversion with gopro support, the gentleman seemed bewildered that it was happening and kept saying this is the first time they've heard of the issue! I said there are clearly tons of people with the same issue! Read the message boards!!! It was a total waste of 2 hours of my time.
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Tourist
Posts: 7

Re: Hero 8 keeps turning itself on

Ugh. I am currently trying setting the auto off to 5 minutes ( I had it on never ). Maybe that will work in the meantime. 

It's odd because this was not an issue until the last week. I have had this camera since Novemeber. 

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Tourist
Posts: 6

Re: Hero 8 keeps turning itself on

[ Edited ]
When i turned bluetooth off it stopped happening
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Tourist
Posts: 12

Re: Hero 8 keeps turning itself on

Yes, that appears to be the issue. The Bluetooth is constantly waking up the gopro. Certainly not reasonable to have to keep Bluetooth off. I have other devices that I need to keep connected.
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Sightseer
Posts: 2

Re: Hero 8 keeps turning itself on

Yeah I also send email and it didn't get fixed I know a lot of people that have this problem and are waiting for a update. Also it seems to happen more to me when I'm charging it. When it gets around 50% the camera turns on and stops charging and doesn't shut off. So it drained the battery. I wish they would just send me a new one at this point but from friends I've heard they "try" to fix it and they just get the same one back. It's very frustrating.
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Tourist
Posts: 12

Re: Hero 8 keeps turning itself on

Yeah, I'm not really interested in going the warranty route since it's not likely a hardware issue. Since it works fine on my tablet, I don't think a replacement unit will solve the problem. I haven't yet used the camera once, and I am already regretting buying it.
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Tourist
Posts: 6

Re: Hero 8 keeps turning itself on

I work in media, I'm going to report this to the news desks of all the places I deal with at this point as it seems to be a massive flaw being ignored. I'll get all the reporters I know to do a little article on it. I think impacting sales is the only way to get this resolved , though with this virus not many stories will make it anywhere