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Sightseer
Posts: 1

Re: Hero 8 keeps turning itself on

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For me the issue seems to be whenever its plugged in and charging. It keeps turning back on every few minutes.

So far when its unplugged i havent observed this. I have already Connections and Voice Command off.

 

Really dissapointed once again. My Hero 7 started getting water inside the SD card compartment and now my 8 has this nice "feature" which will definetely let me without battery when i need it. Its a nice camera but i cant udnerstand how can this be an issue for more than a year now and there is not official fix or explanation... I would expect that from a company who specialises in just one product.

Tourist
Posts: 4

Re: Hero 8 keeps turning itself on

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Hello I have a same problem my hero 8black turns on when its charging. What is wrong with you people why you dont fix this!!
Hiker
Posts: 36

Re: Hero 8 keeps turning itself on

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Problem still exists... This might be my last GoPro Camera. Too many issues with the camera and pc software.
GoPro
Posts: 19,608

Re: Hero 8 keeps turning itself on

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Hello, @ethanm419, @spiross06054, @zippywater04338, and @niklasv3582. If you have already been able to perform the recommended troubleshooting steps above and continues to observe the issue with your camera, the next step would be to engage our Support team. This way, they can assist you with further troubleshooting and create a case for your concern that will be sent to the Product team as well. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. When you are connected, you can direct Support to this thread for reference on what you have already done in terms of troubleshooting. Thanks!

 

Adventurer
Posts: 13,858

Re: Hero 8 keeps turning itself on

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If we all have these issues and still persist, then GoPro should reach out and replace free of charge the product to show their Gratitude and support,  problem will never get resolved ifthey simply pass you to support and you chose not to.

Tourist
Posts: 8

Re: Hero 8 keeps turning itself on

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Yes.. Obviously that’s what a good customer service would do...
Adventurer
Posts: 13,858

Re: Hero 8 keeps turning itself on

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This here is not Customer service, we can report here all the troubles in the world,   and all we hear is Our Engineers  have  gotten the report, we'll get back to you, and  please keep checking  back at  visit us at gopro, keep up to date at the product page.

 

In the Mean time loading firmware should fix the issues you are having and check this artical out.

 

  good luck ever getting this resolved and Best of Luck with that   no log reports, no  attempts of  updates from engineers. but we are aware.

 

Lets hear we are very close......  we got firmware , just waiting for 50 other bugs to get resolved in the mean time.....

 

how hard is it to  fix one trouble at a time with firmware. fw 1.06.00.0001

Tourist
Posts: 14

Re: Hero 8 keeps turning itself on

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It didn't helped. Software, firmware updated, cleared in varois configurations. Nothing changed. It keeps turning itself on all the time. I;m getting nervous about this. And battery keeps drained all the time, It is very frustrating. So when I need to use camera, it's discharged in 50% more or less. Guilty component it is bluetooth. If youu have in yopur phone blue on, the gopro turning on from time to time. Bug, buggy, buggiest, GoPro. Come on guys!

GoPro
Posts: 14,051

Re: Hero 8 keeps turning itself on

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Hello @marh4620. Make sure that a recommended SD card is used for your camera. Using SD cards that aren't recommended can cause issues like freezing as the card isn't fast enough to write the content, the camera getting hot or battery consumption is higher than normal as the camera stays in an active mode trying to sync to the card.

Make sure that the camera is completely turned off by pressing and holding the power button instead of pressing it once. It will also help to disable Wi-Fi connectivity when not in use.

Additionally, performing a factory reset in the camera may help.

Tourist
Posts: 3

Re: Hero 8 keeps turning itself on

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Hey, I'd like to share that after the recent software update, I have been able to leave wireless connections on without my Hero 8 turning itself on! Whatever they did with the update seems to have worked for my camera, not sure about other peoples' though... Now I just have to see if it's the same story when I leave voice controls on. But good job GoPro, looks like you may have finally fixed it! 👏🎉

Tourist
Posts: 14

Re: Hero 8 keeps turning itself on

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I wrote

>>didn't helped. Software, firmware updated, cleared in varois configurations. Nothing changed. 

>>Additionally, performing a factory reset in the camera may help.

 

Don't you understood?

Ok I will be nice here. After loading a battery (without recording) into camera it just turning itself on, without any reason. It happen randomly.

I'm using wireless connection constantly, so no go here.

Please, have a respect for people. I understand that someone can not get into technology. By suggesting that someone pushing button to short .......... is nonsense.

 

GoPro
Posts: 19,608

Re: Hero 8 keeps turning itself on

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Hello, @marh4620. To verify, is it a HERO8 Black camera that you are using? Also, is the battery used the one with the Blue cap? 

 

Asking because the behavior you are observing is the same as what is observed with a HERO7 Black as described here

 

If this is not the case though and you have already done the suggested troubleshooting steps and the issue persists, let our Support team know. This way, they will be able to walk you through the next steps. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

Tourist
Posts: 14

Re: Hero 8 keeps turning itself on

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The battery is original (gopro 8 and device is gopro 8) and card is from supported ones. It does not matter if I'm recording something or not. Keep shotting on.. Most people (I think) heve enough constatly getting answer like yours. Were do you fid my fault. Are you able to do non faulty soft?

GoPro
Posts: 27,018

Re: Hero 8 keeps turning itself on

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Hello @marh4620

 

If you haven't yet, please reach out to our Support Team to have your camera checked further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs 

 

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.

 

Thanks!

Ej
 

GoPro
Posts: 27,018

Re: Hero 8 keeps turning itself on

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Hello @marh4620

 

If you haven't yet, please reach out to our Support Team to have your camera checked further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs 

 

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.

 

Thanks!

Ej
 

Hiker
Posts: 22

Re: Hero 8 keeps turning itself on

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@earagon I reached out to the support team about this issue, and also another issue where the camera won't power up, and the issue couldn't be resolved, and I took my camera back to the retailer for a replacement. I'm now on my third GoPro8, and I suspect it won't be the last, as there is no reason to suspect that GoPro have fixed either of the issues.

Tourist
Posts: 14

Re: Hero 8 keeps turning itself on

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@pauls06 

Camera won't powr up because in my opinion : Its from another post

 

I'm having the same issue with my gopro 8. Battery connector as (the whole camera except footage and stabilizer) is piece of ...... Its about shaking. I'm a parglider and sometimes camera does not power on because of badly designed connectors. Thats why you need to pull of camera from case, pull of battery and put inside. Support will ask you about batteries, storage card and other bull**bleep**. instes taking care at proper angle.

 

Hiker
Posts: 22

Re: Hero 8 keeps turning itself on

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@marh4620 I'm just holding out until the 9 is available in NZ, and then I'll take the 8 back to the store for a straight swap to the 9 under the consumer guarantees act where "it is not fit for purpose", and hopefully GoPro have fixed the 2 main issues I'm seeing. When I've spoken to GoPro support, they say they are not aware of any issues and go through the same old factory reset and firmware update proceedure, which is very frustraighting. I think the issue in this thread is software related, so they should clearly and easily be able to fix it with a software update. As for the unable to power up issue, from your post it appears that they would have to recall all of the cameras.

Sightseer
Posts: 2

Re: Hero 8 keeps turning itself on

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Just FYI - I am having the exact same "turning itself on" issue with the 9.

Tourist
Posts: 3

Re: Hero 8 keeps turning itself on

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Hi all, 

 

I have had same the problem for a while and i've tried everything to fix it but with no succes.

It switches by itself on and  kills the battery. 

Now my Gopro 8 Black is not useble anymore. I need to check all the time if battery is ok, this makes me crazy! 

 

Why does not gopro find a solution for this? This is more than annoying!  

Tourist
Posts: 14

Re: Hero 8 keeps turning itself on

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It's like nightmare! It drives me crazy. I need to keep my battery out from device and put on when I'm using. But every time I need to sync time because without batery gets desync.  Arghhh!!! And you are saying that in 9 issue remains. They're the thug.... [BLEEP]

Tourist
Posts: 7

Re: Hero 8 keeps turning itself on

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Can you try this in this order 

 

1. Uninstall the app from your phone  

2. Downlod the latest firmware from for the gopro 

3. Update the gopro from the SD card 

4. Once fully updated (or refreshed if the same firmware number) reinstall the latest app from app store 

 

Then see if it still happens - this is all i did to fix my issue. 

EVERY STEP IS IMPORTANT IN THAT ORDER !!

Sightseer
Posts: 2

Re: Hero 8 keeps turning itself on

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So, I have found the only way to prevent this is to go into the camera, and disable wireless connections from within the camera settings (swipe down). Evidently, even when "off" the camera will try to pair with your phone (or vice versa), and every time it does this, it turns the camera back on.

 

Disabling the cameras wireless connectivity prevents this.

 

This is obviously a bad feature since I should be able to set in the gopro app whether the camera should auto pair / auto wake. 

Tourist
Posts: 7

Re: Hero 8 keeps turning itself on

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Have you tried what I posted above in the order suggested ?
Tourist
Posts: 3

Re: Hero 8 keeps turning itself on

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Why does Gopro ignore this problem? This is really crazy. Because of the pandemic situation? There is no enough coder? 

Ok, turn wifi off, so? This is it? 

I am so dissapointed! 

 

Tourist
Posts: 7

Re: Hero 8 keeps turning itself on

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Have you tried what I suggested in the order suggested ?
Sightseer
Posts: 2

Re: Hero 8 keeps turning itself on

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I went thru the steps listed and everything works fine so far.

Sightseer
Posts: 1

Re: Hero 8 keeps turning itself on

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Amen! This is RIDICULOUS! This is the 8TH generation of the product, it's not like they made it yesterday! And it's so bloody expensive having stupid issues like this is absolutely unacceptable. The cheap Costco crap camera for little kids doesn't have these issues.