12-17-2019 12:55 AM
12-17-2019 12:22 PM
@noblelift67, the Bluetooth acts as the initial handshake between the camera and the phone, as well as maintains the connection after a period of inactivity with the GoPro App. Other than getting the camera's firmware updated, please ensure to have the latest version of the GoPro App installed on your mobile device and the mobile OS is updated as well.
For our reference, what's the mobile OS installed and the phone model?
12-18-2019 11:52 PM - edited 12-18-2019 11:53 PM
@aenriquez I have a Samsumg Galaxy S9 , the go pro app is on 6.2.3(8447) - The phone is on andriod 9 at patch level dated 1 November 2019 Kernel version 4.9.59-16947752 ( Bluetooth® v5.0 )
Also, i must test a bit more now, but i have the gopro 7 on the same app and i have never noticed it doing this
12-19-2019 08:12 AM
I just got my GoPro Hero 8, and have the same issue. (my first GoPro)
Samsung Galaxy S8+, go pro app is on 6.2.3(8447), The phone is on andriod 9 at patch level dated 1 November 2019 Kernel
No issues if i force BT off on the phone, Wifi can stay on on the GoPro, no issues.
If BT is enabled on the Phone, it wakes the GoPro..
Uninstalled the APP, and removed the BT pairing, still turns on, if BT is active on the Phone.
12-23-2019 04:57 PM - edited 12-23-2019 04:59 PM
We need a fix! Never knowing whether or not the battery will be drained due to continuous random startups makes the camera unreliable and therefore unusable.
01-03-2020 03:32 PM
Seems like it is a common issue.
Mine will restart if I leave the wifi connection to ON.
If I turn off the wifi on the go pro, it never restarts.
Does GoPro look at these messages or do we need to contact them directly?