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Tourist
Posts: 8

Hero 8 freezing while charging

[ New ]

Hi everyone,

Just bought my first gopro, its on the last update. 

Sd card formatted

The cam is freezing while charging. The led stay on forever, and after i disconnect the plug, i cant turn on the cam... I have to remove the battery and start again... 

Any help on this matter?

Thanks

GoPro
Posts: 21,957

Re: Hero 8 freezing while charging

[ New ]

Hi @swifthero85870

 

How was the last update done?

We recommend running the update manually.

Please follow the steps on https://gopro.com/en/us/update/hero8-black

 

Once the update is completed, reset the camera to its factory settings.

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 8

Re: Hero 8 freezing while charging

[ New ]

Hi,

 

I did the update manually, and just perform the reset.

Still the same bug... red led is locked; charge stop randomly... (not full)

 

GoPro
Posts: 16,938

Re: Hero 8 freezing while charging

[ New ]

Sorry to hear that you continue to observe the same issue, @swifthero85870. In this case, it would be best to get in touch with our Support team for further troubleshooting. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

Tourist
Posts: 2

Re: Hero 8 freezing while charging

[ New ]
I have the exactly same problem with you.
Do you managed to solve the problem?
GoPro
Posts: 16,939

Re: Hero 8 freezing while charging

[ New ]

Hello, @aryop06. Have a go at the recommended troubleshooting steps. They should help clear the issue. If not, let our Support team at https://gopro.com/help/ContactUs assist you with the next steps. You can connect with them by chat or callback request. 

Tourist
Posts: 8

Re: Hero 8 freezing while charging

[ New ]

Hi, not solved :(

I have to contact support, then change the cam I guess? lots of time wasting that I dont have .. But guessing by the number of complain, we are not sure its a hardware bug?...

Tourist
Posts: 2

Re: Hero 8 freezing while charging

[ New ]

I usually charge with the GoPro turned off with an external power adapter that supports the Qualcomm Quick Charge 2.0 (though it is still compatible with a standard USB charging 5V-2.4A.

When the battery charge reaches around 88%-91%, the battery charging indicator start to blink several times and then it is turned on by itself. Then, the it stops charging the battery.

However, when I charge the GoPro from a laptop USB port, this strange behaviour (self turned-on) is not happening and the battery can be charged until it's full.

I suppose if the GoPro Hero 8 is NOT compatible with a Qualcomm Quick Charge 2.0 USB charger?

I don't know if I charge it with the QC 3.0 though.