Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 8

Hero 8 freezing while charging

Hi everyone,

Just bought my first gopro, its on the last update. 

Sd card formatted

The cam is freezing while charging. The led stay on forever, and after i disconnect the plug, i cant turn on the cam... I have to remove the battery and start again... 

Any help on this matter?

Thanks

Highlighted
GoPro
Posts: 19,618

Re: Hero 8 freezing while charging

Hi @swifthero85870

 

How was the last update done?

We recommend running the update manually.

Please follow the steps on https://gopro.com/en/us/update/hero8-black

 

Once the update is completed, reset the camera to its factory settings.

Let us know how it goes.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 8

Re: Hero 8 freezing while charging

Hi,

 

I did the update manually, and just perform the reset.

Still the same bug... red led is locked; charge stop randomly... (not full)

 

Highlighted
GoPro
Posts: 16,022

Re: Hero 8 freezing while charging

Sorry to hear that you continue to observe the same issue, @swifthero85870. In this case, it would be best to get in touch with our Support team for further troubleshooting. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

Highlighted
Tourist
Posts: 2

Re: Hero 8 freezing while charging

I have the exactly same problem with you.
Do you managed to solve the problem?
Highlighted
GoPro
Posts: 16,022

Re: Hero 8 freezing while charging

Hello, @aryop06. Have a go at the recommended troubleshooting steps. They should help clear the issue. If not, let our Support team at https://gopro.com/help/ContactUs assist you with the next steps. You can connect with them by chat or callback request. 

Highlighted
Tourist
Posts: 8

Re: Hero 8 freezing while charging

Hi, not solved :(

I have to contact support, then change the cam I guess? lots of time wasting that I dont have .. But guessing by the number of complain, we are not sure its a hardware bug?...

Highlighted
Tourist
Posts: 2

Re: Hero 8 freezing while charging

I usually charge with the GoPro turned off with an external power adapter that supports the Qualcomm Quick Charge 2.0 (though it is still compatible with a standard USB charging 5V-2.4A.

When the battery charge reaches around 88%-91%, the battery charging indicator start to blink several times and then it is turned on by itself. Then, the it stops charging the battery.

However, when I charge the GoPro from a laptop USB port, this strange behaviour (self turned-on) is not happening and the battery can be charged until it's full.

I suppose if the GoPro Hero 8 is NOT compatible with a Qualcomm Quick Charge 2.0 USB charger?

I don't know if I charge it with the QC 3.0 though.