06-28-2020 01:08 AM
Just bought my first gopro, its on the last update.
Sd card formatted
The cam is freezing while charging. The led stay on forever, and after i disconnect the plug, i cant turn on the cam... I have to remove the battery and start again...
Any help on this matter?
06-29-2020 05:15 PM
06-30-2020 06:22 AM
Sorry to hear that you continue to observe the same issue, @swifthero85870. In this case, it would be best to get in touch with our Support team for further troubleshooting. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request.
07-05-2020 07:10 PM
07-06-2020 03:11 AM
Hi, not solved :(
I have to contact support, then change the cam I guess? lots of time wasting that I dont have .. But guessing by the number of complain, we are not sure its a hardware bug?...
07-06-2020 05:03 AM
I usually charge with the GoPro turned off with an external power adapter that supports the Qualcomm Quick Charge 2.0 (though it is still compatible with a standard USB charging 5V-2.4A.
When the battery charge reaches around 88%-91%, the battery charging indicator start to blink several times and then it is turned on by itself. Then, the it stops charging the battery.
However, when I charge the GoPro from a laptop USB port, this strange behaviour (self turned-on) is not happening and the battery can be charged until it's full.
I suppose if the GoPro Hero 8 is NOT compatible with a Qualcomm Quick Charge 2.0 USB charger?
I don't know if I charge it with the QC 3.0 though.