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Hiker
Posts: 6

Hero 8 black serial number problem

[ New ]

My GoPro serial number is 13 digits but in support ticket need 9 digits!
What should I do?


Accepted Solutions
GoPro
Posts: 20,756

Re: Hero 8 black serial number problem

[ New ]

This is odd. See if you can proceed without putting in a value for the serial number. Once connected with Support, they will be asking you for the serial number so you can give that one in the image that you posted. 

View solution in original post


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Adventurer
Posts: 14,213

Re: Hero 8 black serial number problem

[ New ]

Type C plus th 13 digit that be your 14 digit serial.

GoPro
Posts: 20,756

Re: Hero 8 black serial number problem

[ New ]

Hello, @fara9400. You have the correct serial number (the C included so 14 characters in total). Are you trying to fill out the form for contacting Support? Is there a screenshot that we can refer to? Thanks!

Hiker
Posts: 6

Re: Hero 8 black serial number problem

[ New ]
Yes, I trying to fill out the form for contacting Support but I can't fill the text box belong to the serial number.
And this is a screenshot from my GoPro serial number.
GoPro
Posts: 20,756

Re: Hero 8 black serial number problem

[ New ]

This is odd. See if you can proceed without putting in a value for the serial number. Once connected with Support, they will be asking you for the serial number so you can give that one in the image that you posted. 

Backpacker
Posts: 7,721

Re: Hero 8 black serial number problem

[ New ]

I've noticed a problem with the online forms before.  Do you have to type in your email address for support and does your email address contain any caps?  If so, type your email address all in lowercase and see if that works.  

Hiker
Posts: 6

Re: Hero 8 black serial number problem

[ New ]
No, I don't have any problem with my email address.
I contacted to support, but I find out another problems.
GoPro
Posts: 29,534

Re: Hero 8 black serial number problem

[ New ]

Hi @fara9400

 

Would you mind trying the link again using an incognito browser?

If you have access to a computer, it will also be best if you can test the link using a desktop browser.

 

If it's still the same, would you mind sending us a screenshot of the error?

If the screenshot contains your email address, you may send us a direct message.

 

 

Thanks!

Ej