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Tourist
Posts: 2

Hero 8 black screen is black on power up...

[ New ]

ok need some help here.. when you turn on the GP with the battery cover on it has a black screen... Take the battery cover off and reboot screens normal.. snap the cover on and it works until you boot the camera again. brand new camer... 

GoPro
Posts: 29,665

Re: Hero 8 black screen is black on power up...

[ New ]

Hi @daringstor00185

 

Can you please test the camera without a battery?

Plug the camera into a power source then power it on.

Let us know how it goes.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs to have this checked further.

 

Thanks!

Ej

Tourist
Posts: 2

Re: Hero 8 black screen is black on power up...

[ New ]

Ok plugged into power source with battery out, battery door off and memory card out the screen will come on.. Whats going on with this new camera.. Running Scandisk Ultra Plus and Scandisk extreme Plus cards both formatted. this is crazy.. 

GoPro
Posts: 15,245

Re: Hero 8 black screen is black on power up...

[ New ]

@daringstor00185, Sandisk Ultra isn't one of the microSD cards known to work with GoPro cameras. However, getting the same results when using a recommended one such as a Sandisk Extreme brand (see SD Cards that Work with GoPro Cameras for more info) is an unusual behavior of the camera.

Be sure to properly insert the battery and microSD card into the compartment.

 

If the problem persists, we want to look at what happened to see how we can further help. Please contact our Support Team through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.