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Sightseer
Posts: 2

Hero 8 back screen not working

[ New ]

my new Hero 8 screen doeas not work, i have updated twice and the screen still does not work. when i can get it to work it only works once or twice.

Adventurer
Posts: 13,528

Re: Hero 8 back screen not working

[ New ]

Please get with gopro the CSA at gopro.com/help

 

 

GoPro
Posts: 22,001

Re: Hero 8 back screen not working

[ New ]

Hi @pierses012

 

Sorry for any trouble caused.

What SD card are you using?

Was the manual update successful?

 

Please reach out to our Support Team through https://gopro.com/help/ContactUs

If this is a recent purchase you may also refer to the same store or channel you got the camera from.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Hero 8 back screen not working

[ New ]

SanDisk Extreme SD card

the first manual update worked until i turned the camera off, the second one did not fix the issuse

GoPro
Posts: 22,001

Re: Hero 8 back screen not working

[ New ]

Thanks for trying @pierses012

Please reach out to them through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Thanks!

Ej