10-15-2020 12:39 AM - edited 10-15-2020 12:39 AM
I get what looks like a thumbnail of the video, but it wont play, even if I click on it and there is no icons when I click on it
I recently updated the software to the latest version, before that it definately allowed me to preview . SD card Sandisk extreme XC
10-16-2020 02:58 PM
@mac74, make sure that a recommended SD card is used for your camera. Using SD cards that aren't recommended can cause issues like freezing as the card isn't fast enough to write the content, the camera getting hot or battery consumption is higher than normal as the camera stays in an active mode trying to sync to the card.
You can also try formatting the SD card. (NOTE: Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card.)
Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229
Additionally, performing a factory reset in the camera may help.
Let us know how it goes.