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Sightseer
Posts: 1
Accepted Solution

Hero 8 Door doesn't Open?

No matter how hard i try or even use a tool to leverage, I cannot open this door. Any suggestions??


Accepted Solutions
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Nomad
Posts: 2,243

Re: Hero 8 Door doesn't Open?

Hopefully this will help, I made a short clip on how to open the battery door on the Hero 8

View solution in original post


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Adventurer
Posts: 11,658

Re: Hero 8 Door doesn't Open?

[ Edited ]

Yes do a video, show us what you are doing. if it is not  a straight down then you're doing it wrong.  we have issues   with depositing a check via a app, we walked in to the Bank  we looked like fools, as that was how simple it was for the Clerk to snap the same photo we did  only issue  Isee was our lighting was to bright,

 

 so Possible you are  titling as you are opening.

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Tourist
Posts: 2

Re: Hero 8 Door doesn't Open?

I’m having the exact same issue. Did you get it sorted? Literally just unboxed.
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Hiker
Posts: 20

Re: Hero 8 Door doesn't Open?

Be creative and try to figure it out, show us a video and read the instruction manual (that thing no one reads). Don't expect to know everything about it, or asume that there's something wrong with it, only 3 hours after unboxing it. It's a new release and a new product that just came out. 

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Tourist
Posts: 2

Re: Hero 8 Door doesn't Open?

It required a metal pry to open. Don’t think the issue’s with me. This is a terribly designed door and embarrassing that it made it out of development.

Just noticed the same thing mentioned in multiple reviews as well. Seems like GoPro may be replacing these with a redesigned door.
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GoPro
Posts: 12,772

Re: Hero 8 Door doesn't Open?

Hello @foggyflare30124

 

You may refer to this article HERO8 Black - How to Operate the Side Door

 

Thanks!

Ej

 

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Hiker
Posts: 10

Re: Hero 8 Door doesn't Open?

Got a similar issue, even contacted gopro about that, but they say it's fine... but to be honest, it got much better since it was new. When it was new, i had to really force it open using both hadns fingers on the latch to make enough pressure to pop it open. But I've open/closed it about 50 times when the door was not locked and now it's all good. So I recommend doing so after first opening it...

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Nomad
Posts: 2,243

Re: Hero 8 Door doesn't Open?

Hopefully this will help, I made a short clip on how to open the battery door on the Hero 8