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Sightseer
Posts: 1

Hero 8 Door doesn't Open?

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No matter how hard i try or even use a tool to leverage, I cannot open this door. Any suggestions??


Accepted Solutions
Nomad
Posts: 7,010

Re: Hero 8 Door doesn't Open?

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Hopefully this will help, I made a short clip on how to open the battery door on the Hero 8

View solution in original post


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Adventurer
Posts: 13,912

Re: Hero 8 Door doesn't Open?

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Yes do a video, show us what you are doing. if it is not  a straight down then you're doing it wrong.  we have issues   with depositing a check via a app, we walked in to the Bank  we looked like fools, as that was how simple it was for the Clerk to snap the same photo we did  only issue  Isee was our lighting was to bright,

 

 so Possible you are  titling as you are opening.

Tourist
Posts: 2

Re: Hero 8 Door doesn't Open?

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I’m having the exact same issue. Did you get it sorted? Literally just unboxed.
Hiker
Posts: 20

Re: Hero 8 Door doesn't Open?

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Be creative and try to figure it out, show us a video and read the instruction manual (that thing no one reads). Don't expect to know everything about it, or asume that there's something wrong with it, only 3 hours after unboxing it. It's a new release and a new product that just came out. 

Tourist
Posts: 2

Re: Hero 8 Door doesn't Open?

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It required a metal pry to open. Don’t think the issue’s with me. This is a terribly designed door and embarrassing that it made it out of development.

Just noticed the same thing mentioned in multiple reviews as well. Seems like GoPro may be replacing these with a redesigned door.
GoPro
Posts: 27,278

Re: Hero 8 Door doesn't Open?

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Hello @foggyflare30124

 

You may refer to this article HERO8 Black - How to Operate the Side Door

 

Thanks!

Ej

 

Hiker
Posts: 12

Re: Hero 8 Door doesn't Open?

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Got a similar issue, even contacted gopro about that, but they say it's fine... but to be honest, it got much better since it was new. When it was new, i had to really force it open using both hadns fingers on the latch to make enough pressure to pop it open. But I've open/closed it about 50 times when the door was not locked and now it's all good. So I recommend doing so after first opening it...

Nomad
Posts: 7,010

Re: Hero 8 Door doesn't Open?

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Hopefully this will help, I made a short clip on how to open the battery door on the Hero 8

Hiker
Posts: 12

Re: Hero 8 Door doesn't Open?

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I don't whink the issue is with people not knowing how to open it. But the issue is (at least with some cameras), that the mechanism is so **bleep** hard to open, till you do it multiple times to losen it a bit...
See https://www.youtube.com/watch?v=HeUrzuiu_a4 - I'm pressing with full force on it and it wont budge till very late. Just a note - this is nothing compared to new one, this is like 20th time I opened it... When it was new, I really needed to push it open with both hands...
Adventurer
Posts: 13,912

Re: Hero 8 Door doesn't Open?

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I hear ya:    single haded  you did just fine.. so do we play with it 100 times to loosen up, nah just use two hands  thumb on the whole door and the other to ulock. (wink)  a lot easier over time for sure.

Nomad
Posts: 7,010

Re: Hero 8 Door doesn't Open?

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So I just watched the video and immediately saw what you were going wrong.  Since you're crabbing the selfie stick with one finger and the latch with the other, you're actually drawing them both towards eachother.  In short this results in you actually applying downward pressure on the button as you're trying to open it.  If you do that, the latch becomes impossible to open.  All your force needs to be across in the direction the lock pops open.  If you apply downward pressure on the lock, it refuses to open.

 

I'm making another video about this now, but thanks for the helpful video link.

Nomad
Posts: 7,010

Re: Hero 8 Door doesn't Open?

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Ok so a new clip that shows the right way to open the GoPro Hero 8 battery door and the wrong way to open the GoPro Hero 8 battery door.

Nomad
Posts: 210

Re: Hero 8 Door doesn't Open?

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@pitris  Also this video can help you to understand how the door works.

 

https://www.youtube.com/watch?v=RZkzfsl9dG8

Learn how the GoPro HERO8 Black door works. In this video, I show you how to hold the camera to properly handle its door. Use your hands smartly.
Hiker
Posts: 12

Re: Hero 8 Door doesn't Open?

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I'm not stupid guys :) this video was for gopro support, as they requested it, so I've been holding phone with one hand, camera with the other. Relly, I tried tens different ways to open it - pressing on the door, not pressing on the door, different angle... nothing worked, the door were almost stuck requiring immense pressure to open. Now i can easily open it using one hand only same way as in the video... Only thing it needed was wearing it down a bit.

If you have not experienced it, I suppose not all cameras are made the same. All videos I've seen from people who do not have the issue are so easily opened. But trust me, not mine. First time openning it I was really scared I'll break it, as the latch simply wouldn't pop...