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Sightseer
Posts: 1

Hero 8 Blue Dot Display PROBLEM - Check yours!

Just received a new Hero 8 Black today. After messing with it, in lower light scenes and only under “video” mode there is a blue dot that moves around on the display screen, similar to a dead pixel but larger and it moves around. This is a KNOWN issue, with others having similar blue dot or dots and some having green and red dots as well. This has been documented on YouTube and other forums since October. Since the dots move I would guess this to be a software issue that needs to be fixed in a firmware update. Consumers report of GoPro replacing the affected units but the replacements doing the same thing.
I tested a few other GoPro 8’s locally and they all have this problem.
GoPro needs to address this immediately as simply replacing the units is not the fix. Within the past few weeks there have been a lot of YouTube videos surfacing showing this issue. Just search for “GoPro 8 blue dot or pixels”.

Anyone else having this problem post it up here. Again, for me it shows up on the display screen when video mode is selected and in lower light conditions.
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GoPro
Posts: 12,024

Re: Hero 8 Blue Dot Display PROBLEM - Check yours!

Hi @adeptstar31171

 

Please proceed with a manual update. https://gopro.com/en/us/update
Once done, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej