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Tourist
Posts: 5

Hero 8 Black thermal shutdown

[ New ]

Started using new Hero 8 Black GoPro. After 30 minutes of being on, whether video, camera or slow-mo, get thermal icon in window and it shuts down automatically. Immediate startup and goes another 30 minutes. H E L P.


Accepted Solutions
Nomad
Posts: 6,965

Re: Hero 8 Black thermal shutdown

[ New ]

So there's a couple of issues here and it's always good to have all the information rather than just tidbits of information.

 

So charging your battery while using the battery will of course generate immense amounts of heat.  Using the battery generates heat.  Charging the battery generates heat.  When you try doing both at the same time, guess what?  HEAT!

 

Another thing is your shooting conditions.  If I'm doing a timelapse for instance, to avoid overheating, I'm going to do a few things like disable Wifi, disable hypersmooth and disable any other feature I'm not using.  The less load you put on the camera, the less heat will be generated.  

 

If the camera is going to be in a fixed position for instance (on a tripod for Vlogging) then again, disable the features you're not using, you don't need hypersmooth on if it's in a fixed position.  It also doesn't need to be recording 4K @ 60FPS with a high bitrate.  

 

Lack of proper airflow around the camera is also going to cause overheating.  I easily record in the highest settings possible when my camera is attached to the wing of my wife's airplane due to the immense amount of airflow around the camera.  Same with motorsports or sky diving.  Not a problem. However if I'm going to film outdoors on a tripod in the sunshine, there's no way I'd use the same settings if filming for more than 10 minutes as this doesn'st have the same airflow or natural cooling available.  

 

So if you want to avoid overheating when shooting, I'd advise you to look at the settings you're using and if they are best set to the task you want to accomplish.  

View solution in original post


All Replies
Nomad
Posts: 6,965

Re: Hero 8 Black thermal shutdown

[ New ]

What SD card are you using and did you format it in the camera before use?

Tourist
Posts: 5

Re: Hero 8 Black thermal shutdown

[ New ]
Using brand new Samsung EVO Select 128GB freshly formatted to the GoPro Hero 8 Black. This style I've used in all my GoPro's 5 through 7 with no issues.
Nomad
Posts: 6,965

Re: Hero 8 Black thermal shutdown

[ New ]

And it's the Green and white Evo card, not the red and white Evo +?

 

The green and white Evo card should work with no issue.  I would suggest you try a different card in the camera to see if the issue persists.  If it does, it could be a camera issue.  if it doesn't, it's a card issue.

Tourist
Posts: 5

Re: Hero 8 Black thermal shutdown

[ New ]
Yes, the green and white. I don'y recall seeing specifics on the memory cards to use as long as the specs match. Did I miss something in the booklet perhaps?
Nomad
Posts: 6,965

Re: Hero 8 Black thermal shutdown

[ New ]

GoPro have a whole webpage dedicated to cards to use with GoPro camera's

https://gopro.com/help/articles/block/microSD-Card-Considerations 

 

Anyway, I use the same card you have with my GP Hero 8 camera's and don't have an issue with them, however need to see if the issue that you're having is a camera issue or related to a bad SD card (and it's easy to get a bad SD card from time to time).  So try out a different card in the camera to see if that also results in an over heating issue.

Tourist
Posts: 5

Re: Hero 8 Black thermal shutdown

[ New ]
I believe I may have found the issue. Reformatted the card in the 8 Black. Tried a known good different card of 128 GB and even tried a clean 64GB and 32 GB. All the same 30 minute window. During all this testing, due to extensive time involved, I had a power cord charging while filming. Removed the power cord and issue resolved, but maximum use is at 45 minutes. Both on the new Hero 8, and my previous Hero 7. The 7 was not effected being plugged in to power while filming. How can one film over 45 minutes if the camera powers down? Or am I expecting too much, having grown used to this with my Hero 5, 6 and 7?
Adventurer
Posts: 13,877

Re: Hero 8 Black thermal shutdown

[ New ]

cards all can toss different issues.

 

I am  with  many types of Bugs and until the newerfirmware 1.30 comes out I have to deal with it , think I am on my last few  days of a return .

Hiker
Posts: 15

Re: Hero 8 Black thermal shutdown

[ New ]

Same problem here.

Have the SD Card directly from gopro as well as different other premium SD cards.

Hero 8 shuts down after 30 Minutes of use, no matter what settings!

No cable pluged, just fully charged original hero8 battery.

 

Nomad
Posts: 6,965

Re: Hero 8 Black thermal shutdown

[ New ]

So there's a couple of issues here and it's always good to have all the information rather than just tidbits of information.

 

So charging your battery while using the battery will of course generate immense amounts of heat.  Using the battery generates heat.  Charging the battery generates heat.  When you try doing both at the same time, guess what?  HEAT!

 

Another thing is your shooting conditions.  If I'm doing a timelapse for instance, to avoid overheating, I'm going to do a few things like disable Wifi, disable hypersmooth and disable any other feature I'm not using.  The less load you put on the camera, the less heat will be generated.  

 

If the camera is going to be in a fixed position for instance (on a tripod for Vlogging) then again, disable the features you're not using, you don't need hypersmooth on if it's in a fixed position.  It also doesn't need to be recording 4K @ 60FPS with a high bitrate.  

 

Lack of proper airflow around the camera is also going to cause overheating.  I easily record in the highest settings possible when my camera is attached to the wing of my wife's airplane due to the immense amount of airflow around the camera.  Same with motorsports or sky diving.  Not a problem. However if I'm going to film outdoors on a tripod in the sunshine, there's no way I'd use the same settings if filming for more than 10 minutes as this doesn'st have the same airflow or natural cooling available.  

 

So if you want to avoid overheating when shooting, I'd advise you to look at the settings you're using and if they are best set to the task you want to accomplish.  

Tourist
Posts: 5

Re: Hero 8 Black thermal shutdown

[ New ]
Thank you for your help.
Nomad
Posts: 6,965

Re: Hero 8 Black thermal shutdown

[ New ]

Your welcome, I hope it does help.  If you continue to have issues though, let us know what you're shooting, how the camera is set up and what settings you're using.  That will help determine if the thermal issue is simple a natural build up of heat or if there's some other factor at play.

 

**bleep** luck making awesome video's!

Hiker
Posts: 15

Re: Hero 8 Black thermal shutdown

[ New ]

Was sollen die ganzen Erklärungen hier.

Das gilt doch für alle Hersteller.

Die Erde ist rund - ja, das gilt für alle die hier leben.

 

Macht doch einfach bessere Produkte anstatt die Fehler immer bei den Kunden zu suchen.

Euer Produkt ist unausgereift und überteuert.

Anstatt nach Lösungen zu suchen versucht ihr von GoPro die ganze Zeit zu erklären was der Kunde falsch macht.

 

 

Nomad
Posts: 6,965

Re: Hero 8 Black thermal shutdown

[ New ]

Actually all I did was offer helpful suggestions based upon limited information.  If the suggestions are applied and there's no issue, then the problem is handled.  If on the other hand the issue persists, then different solutions will be presented.   in reference to the rest of your post:

 

Just make better products instead of always looking for the mistakes with the customers.

This is a public forum where members of the public who have issues post their issue and other members of the public respond.  I don't have customers here as I don't sell or manufacture any products.

 

Your product is immature and overpriced.

What product?  I don't have any products for sale here nor do I charge for a product that doesn't exist.

 

Instead of searching for solutions, you try to explain what the customer is doing wrong.

Based upon the limited information provided, I provided a possible solution.  The information provided was "my camera overheats and shuts down".  I provided a solution to overheating based upon that very small limited information.  If the solution isn't to your liking you can do the following:

 

A:  Provide more information as to what the issue is including camera set up, camera settings, filming conditions.  This would help pinpoint the issue in which case a different solution could be provided.

 

or

 

B:  Contact GoPro directly for assistance using this link https://gopro.com/help/ContactUs  and don't use a public forum only to complain about the help you get from the public.  

 

 

Hiker
Posts: 15

Re: Hero 8 Black thermal shutdown

[ New ]

Ihr von GoPro wisst doch selbst ganz genau, dass eure Produkte nicht ausgereift sind.

 

Wenn ihr so weitermacht seid ihr in spätestens 5 Jahren weg vom Fenster. Dann gibt es nur noch DJI.

 

Ihr habt euch auf euren Lorbeeren ausgeruht, das war euer Fehler!

 

Denkt ihr der Kunde hat Lust sich die ganze Zeit nur mit Problemen zu befassen, über Jahre hinweg?

Probleme die ihr nicht lösen könnt.