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Sightseer
Posts: 2

Hero 8 Black not recognizing batteries after 2.0 update

[ New ]

Has this happenned to anyone else? Camera worked fine over the weekend prior to update, now it won't recognize either of the two practically new batteires (under 3 cycles each (very low use).

 

I've already reset to factorty defaults and tried updating firmware to no avail.

 

Please advise.

GoPro
Posts: 32,093

Re: Hero 8 Black not recognizing batteries after 2.0 update

[ New ]

Hi @fredz21

 

Is the camera not longer powering on or are you getting a "No Batt" prompt?

Please go over the steps on HERO8 Black - Will Not Power On

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Hero 8 Black not recognizing batteries after 2.0 update

[ New ]

As per tech supports suggestion, I formatted SD card and tried manual firmware update, this time it did start but never finished - i stopped it at the 30 minute mark, clearly somethings off.

 

I followed all steps on link provided yet camera still won't recognize any battery. I'll contact warranty and call this an unsuccessful first run.