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Tourist
Posts: 2

Hero 8 Black not connecting to App on iPhone with IOS 13.1

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I am running IOS 13.1 on my iPhone X and I am able to connect the camera to the WiFi in settings but in the GoPro App it does not recognize the app. I have factory restored the camera and repaired multiple times but it still does not connect. Has anyone else encountered this and do you have any work arounds to get it to pair. I would just downgrade but I will be getting an iPhone 11 in the coming days and it ships with IOS 13.

 


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GoPro
Posts: 24,608

Re: Hero 8 Black not connecting to App on iPhone with IOS 13.1

[ New ]

Hi @georgerobert

 

What error message are you getting when trying to pair the camera?

See if changing the Wi-Fi Band will help.

Check out https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964

 

If you have access to another phone, try pairing your camera.

This will help isolate the issue further.

 

Thanks!

Ej

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All Replies
GoPro
Posts: 24,608

Re: Hero 8 Black not connecting to App on iPhone with IOS 13.1

[ New ]

Hi @georgerobert

 

What error message are you getting when trying to pair the camera?

See if changing the Wi-Fi Band will help.

Check out https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964

 

If you have access to another phone, try pairing your camera.

This will help isolate the issue further.

 

Thanks!

Ej

Tourist
Posts: 2

Re: Hero 8 Black not connecting to App on iPhone with IOS 13.1

[ New ]
THank you @aragon1006