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Tourist
Posts: 2
Accepted Solution

Hero 8 Black loosing connection to SD and Battery

My Hero 8 randomly decides not to power on or to not recognize that an SD card is inserted.  

 

The only way to get it to power on if it won't is to open the battery compartment and remove and re-insert the battery. His is happening with three different batteries.  All three batteries are new. 

 

If the SD card won't read.  It shows no card is inserted.  You have to remove the Card and re-insert.  Also happening with different SD cards. These are cards that are on the list of tested SD cards. 

Bad thing on these issues is they both started right before my recent vacation.  Camera acted up multiple times with both the battery issue and the SD card issue.  Camera has the most recent update (1.5). Help me out here. My old Hero 6 was more reliable. 


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GoPro
Posts: 17,313

Re: Hero 8 Black loosing connection to SD and Battery

Sorry for any trouble caused. @scruffyrubicon

What SD card are you using?

Though your camera is on the latest version, we suggest re-flashing the software. https://gopro.com/en/us/update

This usually corrects any errors that may have been encountered with the previous installation.

Once the update is completed, reset your camera to its factory settings.

Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

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Highlighted
GoPro
Posts: 17,313

Re: Hero 8 Black loosing connection to SD and Battery

Sorry for any trouble caused. @scruffyrubicon

What SD card are you using?

Though your camera is on the latest version, we suggest re-flashing the software. https://gopro.com/en/us/update

This usually corrects any errors that may have been encountered with the previous installation.

Once the update is completed, reset your camera to its factory settings.

Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Highlighted
Tourist
Posts: 2

Re: Hero 8 Black loosing connection to SD and Battery

What SD card are you using?

I have 8 different cards I am using.  All of them are either SanDisk Extreme 128gb SDSQXA1-128G-GN6MA or SanDisk Extreme Plus 32gb (SDSQXWG-032G-ANCMA).  Each were formatted with the Go-Pro prior to use. 

I have re-installed/flashed the software as well as reset the camera after doing so.

 

The three batteries are all new Hero 8 batteries.  One that came with the camera and the other two were ordered after the camera was delivered.

 

I have a case number and have been asked to test the camera some more.  My time is fairly limited now since I am not on vacation but will do my best to try each of the batteries and cards with the camera over the next two weeks.