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Tourist
Posts: 2

Hero 8 Black connection problem.

[ New ]

Haven't been able to properly connect my Hero 8 to my andriod phone. I've read every topic and still have't been able to connect. It will find it then tell me it needs to update. Them will lose connection during the update. Tryed to manually update it threw the PC with a micro disk but wont update. 

When i pull up the go pro app and when its "connected" won't show me a display or anything. 

I've cleared the cache, redownloaded the app. Have tried everything I could think of. Help!

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GoPro
Posts: 17,561

Re: Hero 8 Black connection problem.

[ New ]

Hello, @mustbeadam. Which phone are you using and which OS is it on? Do you have the latest version of the GoPro App installed? If you haven't yet, try manually connecting to the camera's WiFi network.  Send the app to the background and manually connect to the camera from your phone’s WiFi settings. You can find the password by putting the camera in pairing mode, then hitting the Info button on the camera.

Tourist
Posts: 2

Re: Hero 8 Black connection problem.

[ New ]
I have an LG G8, and uninstalled and reinstalled the GoPro app. Still nothing works. Won't connect manually from just the wifi. Why can't this be Bluetooth. Make life easier.
GoPro
Posts: 23,251

Re: Hero 8 Black connection problem.

[ New ]

Hi @mustbeadam

 

If the update has not been completed, please try it again. See https://gopro.com/en/us/update/hero8-black

Were you able to try a manual connection?

To help isolate the issue, it will be best to try the connection with another phone.

Let us know how it goes.

 

Thanks!

Ej