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Tourist
Posts: 2

Hero 8 Black MacBook Pro WebCam App Preview issue

[ New ]

Hi, I have macbook pro 2017 and operation system is updated; macOS Big Sur 11.0.1

My GoPro 8 Black is also updated; version 02.01

GoPro Webcam version is 1.0.224

I connect my gopro to Macbook with Dodocool USB-C Hub and using a cable which came with gopro.

 

So; GoPro Webcam shows me the connection is ok, there is no error and I see the blue dot.

Sub menu; I just can use "show preview", "preferences" and "quit" buttons.

 

But when i try to see preview i just can see gopro logo and picture with "flip" option.

I tried security wall turn off, didn't work.

I added the app to camera menu (under security and privacy)

I tried diffrent usb-c inputs.

 

So i tried everything i found before i wrote here.

If anyone can help me i'll be so thankful.

 

Thanks for your time.

 

 


Accepted Solutions
GoPro
Posts: 32,104

Re: Hero 8 Black MacBook Pro WebCam App Preview issue

[ New ]

Hi @multicamdirector

 

Can you please try this again but this time, take the battery out before turning the camera on.

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 32,104

Re: Hero 8 Black MacBook Pro WebCam App Preview issue

[ New ]

Hi @multicamdirector

 

Can you please try this again but this time, take the battery out before turning the camera on.

Let us know how it goes.

 

Thanks!

Ej