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Sightseer
Posts: 4

Hero 7black & lightroom issues

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Hi!

I used my GoPro Hero 7 black today for the first time since this summer. I shot in RAW and when trying to import to my computer Lightroom just says "no photos available" (or equivalent in swedish...) when choosing that source to import from. the computer and Lightroom finds my DSLR but not the gopro. In the Quik app i can import the files but only the jpg. I didnt have any issues with this a few months ago. Both my gopro and lightroom are updated. 

 

Anyone else having the same problem? Any ideas for solutions? I hate the jpgs it produces...

GoPro
Posts: 6,097

Re: Hero 7black & lightroom issues

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May I know what device are you using? @isabellagorloff

 

And what's the version of your lightroom?

Are you using Lightroom CC?

 

-Jay

 

Sightseer
Posts: 4

Re: Hero 7black & lightroom issues

[ New ]
Yes! MacBook Pro from 2019 and Lightroom classic 9.1 (I think.. I’m at work now so can’t check, but it’s the latest. No updates available)
GoPro
Posts: 6,097

Re: Hero 7black & lightroom issues

[ New ]

Hi @isabellagorloff

 

Check if you have all necessary update for camera RAW and Lightroom.

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

Sightseer
Posts: 4

Re: Hero 7black & lightroom issues

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@jayr3438
It’s updated
Sightseer
Posts: 4

Re: Hero 7black & lightroom issues

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Hi @jayr3438 !!

Did you come up with any solution? :)

 

GoPro
Posts: 6,097

Re: Hero 7black & lightroom issues

[ New ]

Hi @isabellagorloff

 

Sorry for the delayed response. 

I can't replicate the issue. 

 

I would suggest to contact Adobe and check if they have a solution. 

 

I'm using lightroom CC by the way. 

 

-Jay