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Sightseer
Posts: 1
Accepted Solution

Hero 7 won't open on Windows 10

I just got a new PC and am trying to connect my GoPro Hero 7 Black for the first time. The Gopro shows USB connected and the Gopro shows under the PC devices via USB 3.0. I am still unable to open any files and the Quik app won't show the Gopro either.


Accepted Solutions
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GoPro
Posts: 6,097

Re: Hero 7 won't open on Windows 10

Hi @raymondb6620,

 

Please try this. 

Check your SD card if you're using a recommended SD card.

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

If your SD card is on the list, reformat your SD card using your computer. 

After reformatting insert your SD card again to your camera and check if it will now be detected. 

 

If not try to use other USB C cable. 

 

If issue persist please contact GoPro Customer Support so that they could check the cable. 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: Hero 7 won't open on Windows 10

Hi @raymondb6620,

 

Please try this. 

Check your SD card if you're using a recommended SD card.

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

If your SD card is on the list, reformat your SD card using your computer. 

After reformatting insert your SD card again to your camera and check if it will now be detected. 

 

If not try to use other USB C cable. 

 

If issue persist please contact GoPro Customer Support so that they could check the cable. 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay