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Sightseer
Posts: 1

Hero 7 will not connect to app

So it tells me that my GoPro is connected and all that, but when I hit control GoPro with the camera icon, it just keeps spinning and then tells me that it cant connect.  I am trying to set up my GoPro to live stream my sons baseball games for family to watch on YouTube.

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GoPro
Posts: 15,313

Re: Hero 7 will not connect to app

Hello, @deftjump662. To pair your camera successfully with the GoPro App, make sure that your phone is updated to the latest OS and that you have the latest version of the GoPro App installed. After the updates, restart your phone, clear cache (cache only, not data) on the app settings if accessible, and try pairing with the camera again.

 

If the issue persists, reset Wi-Fi connection by forgetting GoPro first from the list of Wi-Fi networks on your phone settings and deleting it from the list of Bluetooth devices. Also, remove the camera from the list on the GoPro App. Reset camera to factory settings, then re-pair. 

 

It is important to note though that the HERO7 Silver (based on the tag on your post) does not support live streaming through the GoPro App. It is only the HERO7 Black (among the HERO7 cameras) that has the feature.