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Sightseer
Posts: 1
Accepted Solution

Hero 7 white

I bought a hero 7 white went under water and the camera has water on it and it nos turning on!! What to do? How do i open the go pro appart so i can clean the camera? And howvto turn it on

Accepted Solutions
Adventurer
Posts: 8,947

Re: Hero 7 white

I do not own a goPro Hero white but am quite sure there is only one door  to open that is hte usb/charge door.  If the door was improperly closed and not correctly checked , a leak can happen and waater can enter in,  it is best to contact a gopro rep and ask for tehir advice about how they can help if it is covered by a warranty.   you are going to have to see what options they have for water damage.

 

In teh Mean time you never said what type of water, if it is fresh  go get rie and  place  it fully in it and do not even turn on the camera  for at least  many hours later.      Good luck   gopro.com/contactus  find the phone or chat of your region   

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All Replies
Adventurer
Posts: 8,947

Re: Hero 7 white

I do not own a goPro Hero white but am quite sure there is only one door  to open that is hte usb/charge door.  If the door was improperly closed and not correctly checked , a leak can happen and waater can enter in,  it is best to contact a gopro rep and ask for tehir advice about how they can help if it is covered by a warranty.   you are going to have to see what options they have for water damage.

 

In teh Mean time you never said what type of water, if it is fresh  go get rie and  place  it fully in it and do not even turn on the camera  for at least  many hours later.      Good luck   gopro.com/contactus  find the phone or chat of your region