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Sightseer
Posts: 1

Hero 7 white

It is frozen, stuck on and Won't turn off or do anything. I tried hooking it up to a computer, but nothing happened.

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GoPro
Posts: 12,772

Re: Hero 7 white

Hi @activeshor25302

 

Fully drain the camera.

Take the SD card out.

Charge the camera to 100%.

Proceed with a manual software update.  https://gopro.com/en/us/update

Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

Thanks!

Ej