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Sightseer
Posts: 1

Hero 7 white won't charge?

So I recently got this camera for Christmas and haven't used it yet, besides messing around with it in the backyard. Now the battery is on 20% and won't charge when I try to charge it, it seems like it takes away the battery life.
Any suggestions? Thank you
GoPro
Posts: 7,891

Re: Hero 7 white won't charge?

[ Edited ]

This is odd, niceflame21463. Are you using the charging cable that came with the camera package? Try using a different cable to make sure it is not a case of a faulty cable. If the camera remains uncharged, let our Support team know so they can walk you through the next steps. Their contact information is at https://gopro.com/help/ContactUs .