12-27-2019 12:37 AM
12-27-2019 09:50 AM
Is the camera screen not responding or is it the prompts on the app?
What phone are you using?
Try powering the camera off then proceed with the pairing process again.
Also, please make sure you are using the latest version of the GoPro app.
Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.