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Sightseer
Posts: 1

Hero 7 white screen won't swipe

I opened my new GoPro hero 7 white and charged it up, i installed the app on my mobile phone, i started the app and followed the instructions, the hero 7 start's up and i choose English then agreed to the legalities, then the next screen is the phone information, the app says swipe the screen up and set preferences but the screen just won't swipe at all... please help. I'm using a Samsung 64 Evo card
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GoPro
Posts: 15,900

Re: Hero 7 white screen won't swipe

Hi @deftflash44872

 

Is the camera screen not responding or  is it the prompts on the app?

What phone are you using?

Try powering the camera off then proceed with the pairing process again.

Also, please make sure you are using the latest version of the GoPro app.

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

 

Thanks!

Ej