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Tourist
Posts: 2

Hero 7 white freezes and restarts during and between videos.

[ New ]
I have tried several different sd cards, reformatted them and I've done the firmware update 4 times. Camera asks for date and time setup everything it restarts.

Accepted Solutions
GoPro
Posts: 30,862

Re: Hero 7 white freezes and restarts during and between videos.

[ New ]

Hi @stonehill2293

 

Make sure that you are using a recommended card.

Check out HERO7 Cameras

 

If you continue to experience the same, please reach out to Support to have this checked further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej

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All Replies
GoPro
Posts: 30,862

Re: Hero 7 white freezes and restarts during and between videos.

[ New ]

Hi @stonehill2293

 

It is possible that the setup process is not being completed fully.

What SD card are you using?

 

You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.

 

Thanks!

Ej

Tourist
Posts: 2

Re: Hero 7 white freezes and restarts during and between videos.

[ New ]
I use the Scan Disk extreme pro.
GoPro
Posts: 30,862

Re: Hero 7 white freezes and restarts during and between videos.

[ New ]

Hi @stonehill2293

 

Make sure that you are using a recommended card.

Check out HERO7 Cameras

 

If you continue to experience the same, please reach out to Support to have this checked further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej