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Sightseer
Posts: 1

Hero 7 white doesn't turn on or charge

Hi, few days ago I bought a gopro hero 7 white for my brother, it worked fine until he tried to update within the gopro app, the update failed and the camera stop working (doesn't turn on, led doesn't work when charging).

 

Manual update doesn't work either, and reset (10 sec on mode button) just shows the "gopro logo" and it turns off inmediatly.

 

Any help would be appreciated.

 

Thanks.

Highlighted
GoPro
Posts: 5,909

Re: Hero 7 white doesn't turn on or charge

 

Hi @santiagov56,

 

Sorry to for the inconvenience.

 

I would suggest to contact our customer support team for assistance. 

They can help you with that. 

 

Please prepare your serial number and proof of purchase.

 

Here's the link to contact them 

https://gopro.com/help/ContactUs

 

Thanks,

-Jay