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Sightseer
Posts: 3
Accepted Solution

Hero 7 white brand new problem battery

My new camera gets discharge without use. It’s my second day with it. Also it runs out of battery really fast, like 1% each pic I take.

Accepted Solutions
GoPro
Posts: 11,542

Re: Hero 7 white brand new problem battery

 

Hi @agilestoke18705

 

If you are not using a recommended SD card, it may not keep up with the camera.

The camera adjusts and does an effort to work with the non-compatible card.

This therefore drains the battery.

 

Thnaks!
Ej

View solution in original post


All Replies
GoPro
Posts: 11,542

Re: Hero 7 white brand new problem battery

 

Hi @agilestoke18705

 

What SD card are you using?

Were you able to complete the update?

If not, please proceed with the update through https://gopro.com/update/hero7-silver

 

Also, please check: How to Charge the Camera Battery

 

Thanks!

Ej

Sightseer
Posts: 3

Re: Hero 7 white brand new problem battery

Can’t remember the sd car. But it was not one of the list. That may be the problem?
How can I double check if update it’s done?

Thanks
GoPro
Posts: 4,737

Re: Hero 7 white brand new problem battery

 

Hi @agilestoke18705,

 

You can check it on preferences under about this GoPro or About this Camera.

SD card does really affect the camera performance. 

 

 

Sightseer
Posts: 3

Re: Hero 7 white brand new problem battery

It is updated. But I don’t get how does the SD card affect the battery life of my camera. It literally runs of battery switched
Off.
GoPro
Posts: 11,542

Re: Hero 7 white brand new problem battery

 

Hi @agilestoke18705

 

If you are not using a recommended SD card, it may not keep up with the camera.

The camera adjusts and does an effort to work with the non-compatible card.

This therefore drains the battery.

 

Thnaks!
Ej