Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-278759%22%20slang%3D%22en-US%22%3EHero%207%20white%20brand%20new%20problem%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-278759%22%20slang%3D%22en-US%22%3EMy%20new%20camera%20gets%20discharge%20without%20use.%20It%E2%80%99s%20my%20second%20day%20with%20it.%20Also%20it%20runs%20out%20of%20battery%20really%20fast%2C%20like%201%25%20each%20pic%20I%20take.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-278759%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20White%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-278768%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20white%20brand%20new%20problem%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-278768%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F85001%22%20target%3D%22_blank%22%3E%40agilestoke18705%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhat%20SD%20card%20are%20you%20using%3F%3C%2FP%3E%0A%0A%3CP%3EWere%20you%20able%20to%20complete%20the%20update%3F%3C%2FP%3E%0A%0A%3CP%3EIf%20not%2C%20please%20proceed%20with%20the%20update%20through%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-silver%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-silver%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAlso%2C%20please%20check%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-Charge-the-Camera-Battery%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EHow%20to%26nbsp%3BCharge%26nbsp%3Bthe%20Camera%20Battery%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-278864%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20white%20brand%20new%20problem%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-278864%22%20slang%3D%22en-US%22%3ECan%E2%80%99t%20remember%20the%20sd%20car.%20But%20it%20was%20not%20one%20of%20the%20list.%20That%20may%20be%20the%20problem%3F%3CBR%20%2F%3EHow%20can%20I%20double%20check%20if%20update%20it%E2%80%99s%20done%3F%3CBR%20%2F%3E%3CBR%20%2F%3EThanks%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-278865%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20white%20brand%20new%20problem%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-278865%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F85001%22%20target%3D%22_blank%22%3E%40agilestoke18705%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20can%20check%20it%20on%20preferences%20under%20about%20this%20GoPro%20or%20About%20this%20Camera.%3C%2FP%3E%0A%0A%3CP%3ESD%20card%20does%20really%20affect%20the%20camera%20performance.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-278867%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20white%20brand%20new%20problem%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-278867%22%20slang%3D%22en-US%22%3EIt%20is%20updated.%20But%20I%20don%E2%80%99t%20get%20how%20does%20the%20SD%20card%20affect%20the%20battery%20life%20of%20my%20camera.%20It%20literally%20runs%20of%20battery%20switched%3CBR%20%2F%3EOff.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-280931%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20white%20brand%20new%20problem%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-280931%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F85001%22%20target%3D%22_blank%22%3E%40agilestoke18705%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20are%20not%20using%20a%20recommended%20SD%20card%2C%20it%20may%20not%20keep%20up%20with%20the%20camera.%3C%2FP%3E%0A%0A%3CP%3EThe%20camera%20adjusts%20and%20does%20an%20effort%20to%20work%20with%20the%20non-compatible%20card.%3C%2FP%3E%0A%0A%3CP%3EThis%20therefore%20drains%20the%20battery.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThnaks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Sightseer
Posts: 3
Accepted Solution

Hero 7 white brand new problem battery

My new camera gets discharge without use. It’s my second day with it. Also it runs out of battery really fast, like 1% each pic I take.

Accepted Solutions
GoPro
Posts: 10,213

Re: Hero 7 white brand new problem battery

 

Hi @agilestoke18705

 

If you are not using a recommended SD card, it may not keep up with the camera.

The camera adjusts and does an effort to work with the non-compatible card.

This therefore drains the battery.

 

Thnaks!
Ej

View solution in original post


All Replies
GoPro
Posts: 10,213

Re: Hero 7 white brand new problem battery

 

Hi @agilestoke18705

 

What SD card are you using?

Were you able to complete the update?

If not, please proceed with the update through https://gopro.com/update/hero7-silver

 

Also, please check: How to Charge the Camera Battery

 

Thanks!

Ej

Sightseer
Posts: 3

Re: Hero 7 white brand new problem battery

Can’t remember the sd car. But it was not one of the list. That may be the problem?
How can I double check if update it’s done?

Thanks
GoPro
Posts: 3,863

Re: Hero 7 white brand new problem battery

 

Hi @agilestoke18705,

 

You can check it on preferences under about this GoPro or About this Camera.

SD card does really affect the camera performance. 

 

 

Sightseer
Posts: 3

Re: Hero 7 white brand new problem battery

It is updated. But I don’t get how does the SD card affect the battery life of my camera. It literally runs of battery switched
Off.
GoPro
Posts: 10,213

Re: Hero 7 white brand new problem battery

 

Hi @agilestoke18705

 

If you are not using a recommended SD card, it may not keep up with the camera.

The camera adjusts and does an effort to work with the non-compatible card.

This therefore drains the battery.

 

Thnaks!
Ej