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Reply
Tourist
Posts: 3

Hero 7 white STUCK on startup screen, 2nd camera doing same thing! HELP!

This is the second camera tonight (after I exchanged the first one)! They are frozen, and will not move past the gopro screen. First one worked, untill I ran the update. Second one worked, untill i put in the SD card. Really frusturating any ideas? I already tried to reset them 235266426436 times by holding power button for 8 seconds. It just turns off for 1 second and then comes right back to the go pro screen. It will not turn off, I have a feeling Ill have to run the battery dead. But another poster said he did the same thing and it was still frozen. I think im just going to return this.

Explorer
Posts: 12,075

Re: Hero 7 white STUCK on startup screen, 2nd camera doing same thing! HELP!

Have you tried the manual update? And what SD card are you using (make/model/size)? Have you tested with a different card? Please confirm that you are not using SanDisk Ultra.
GoPro
Posts: 10,259

Re: Hero 7 white STUCK on startup screen, 2nd camera doing same thing! HELP!

[ Edited ]

 

Hi @nobleshore81251

 

We have received a number of reports regarding the update via the GoPro app.

This is being worked on by the team in charge.

As suggested, please try the manual update for now. You may refer to this linke: https://gopro.com/update/hero7-white

Let us know how it goes.

 

 

Thanks!

Ej

Tourist
Posts: 4

Re: Hero 7 white STUCK on startup screen, 2nd camera doing same thing! HELP!

Hi, I am having the same issue as posted. I am using a SansDisk Ultra. Is this an issue?

GoPro Community Manager
Posts: 5,861

Re: Hero 7 white STUCK on startup screen, 2nd camera doing same thing! HELP!

Yes, the Ultra can be causing issues. It's best to use an SD card that is on our list of compatible cards at https://gopro.com/help/articles/block/microSD-Card-Considerations. However, in this case, the best first step is to do the manual update on the firmware.

Tourist
Posts: 4

Re: Hero 7 white STUCK on startup screen, 2nd camera doing same thing! HELP!

Hi, thanks for your quick reply.

I do not currently have another SD card to try out. I did try the manual update to no avail. I will get back to you as soon as I accire a new SD card.

Sightseer
Posts: 1

Re: Hero 7 white STUCK on startup screen, 2nd camera doing same thing! HELP!

Hi All,

 

Did anyone manage to fix this problem? Mine is doing the exact same thing, started up now only showing "GoPro" on the black screen.

 

I have tried every way of an update with no luck, I can't even connect to anything!

 

Thanks

GoPro
Posts: 3,883

Re: Hero 7 white STUCK on startup screen, 2nd camera doing same thing! HELP!

 

Hi @amycpc,

 

If you already tried manual update please try to contact our customer support team via phone or chat.

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay