12-16-2018 07:57 PM
This is the second camera tonight (after I exchanged the first one)! They are frozen, and will not move past the gopro screen. First one worked, untill I ran the update. Second one worked, untill i put in the SD card. Really frusturating any ideas? I already tried to reset them 235266426436 times by holding power button for 8 seconds. It just turns off for 1 second and then comes right back to the go pro screen. It will not turn off, I have a feeling Ill have to run the battery dead. But another poster said he did the same thing and it was still frozen. I think im just going to return this.
12-17-2018 01:11 AM
12-17-2018 12:26 PM - edited 12-17-2018 12:27 PM
12-23-2018 03:44 PM
Yes, the Ultra can be causing issues. It's best to use an SD card that is on our list of compatible cards at https://gopro.com/help/articles/block/microSD-Card-Considerations. However, in this case, the best first step is to do the manual update on the firmware.
12-23-2018 03:47 PM
Hi, thanks for your quick reply.
I do not currently have another SD card to try out. I did try the manual update to no avail. I will get back to you as soon as I accire a new SD card.
01-18-2019 12:58 PM
Did anyone manage to fix this problem? Mine is doing the exact same thing, started up now only showing "GoPro" on the black screen.
I have tried every way of an update with no luck, I can't even connect to anything!
01-18-2019 01:25 PM