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Tourist
Posts: 1
Accepted Solution

Hero 7 update problem

Trying to update my hero 7 from my s8 phone and I keep getting. We were unable to connect to the internet. Go to wi-fi setting to choose a network. Please help.

Accepted Solutions
Highlighted
GoPro
Posts: 10,137

Re: Hero 7 update problem

Hi @frankdatank

 

Sorry to hear you're having update issues. Open the following link on a computer web browser and run through the manual update on your camera https://gopro.com/update/. Once it's fully updated, you should be able to connect to the GoPro app and use it as normal.

 

Thanks!

Ej

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All Replies
Highlighted
GoPro
Posts: 10,137

Re: Hero 7 update problem

Hi @frankdatank

 

Sorry to hear you're having update issues. Open the following link on a computer web browser and run through the manual update on your camera https://gopro.com/update/. Once it's fully updated, you should be able to connect to the GoPro app and use it as normal.

 

Thanks!

Ej

Adventurer
Posts: 9,773

Re: Hero 7 update problem

Best advice do it manually. 1 you have a saved file in case you run into issues,  something you can simply resolve down the road.