02-15-2019 07:49 PM
Hero 7 tech is frustrating and poorly engineered[ New ]
02-22-2019 04:28 PM
Re: Hero 7 tech is frustrating and poorly engineered[ New ]
Hello @stouttree63516. It is important to determine battery integrity to make sure that your camera works smoothly. You may perform a short record time test through the instructions here . Should you get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card from this list, and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs .
As for the connectivity issue, there are steps-to-fix here https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin... that can be performed. Feel free to post back for any other concerns or questions.