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Tourist
Posts: 2

Hero 7 silver

My hero 7 silver suddenly switched to the start up screen during filming. The start up screen with the go pro logo and progress bar. The start up keeps going, but the camera does not start up. I have tried to rest the camera by pushing the mode button for 10 seconds but that does not do anything. To me it seem a software problem. Have you got any suggestions how to solve this? 

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GoPro
Posts: 9,884

Re: Hero 7 silver

Hello @serged76. Try to reset the camera by holding the MODE button at the side of the camera for 10 seconds. 

Make sure that a recommended SD card is used for your camera. Also, try removing the SD card to further isolate the issue.

 
Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

Let us know how it goes.

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Tourist
Posts: 2

Re: Hero 7 silver

Hi aenriquez,

I followed your instructions, but no result. Resetting the camera by pushing the mode button for 10 sec does not work. The start up screen stays with the logo and progressbar.  even with the software I downloaded and put on the sd card and inserted into the camera with no result. I'm on vacation at the moment and I can 't shoot any footage which is which is quite disapointing. Please help. I've had this camera for about a year and I have not used it a lot.    

 

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GoPro
Posts: 9,884

Re: Hero 7 silver

Thanks for going over the suggested troubleshooting steps, @serged76. Please contact our Support Team so we can assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

When you get ahold of them, please let them know about the steps already taken for any information that they may need.

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Sightseer
Posts: 1

Re: Hero 7 silver

The same thing happened to me should we just send it back or Is there something I can do?
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GoPro
Posts: 19,775

Re: Hero 7 silver

Hi @snowyapex00465

 

Were you able to go through the steps shared above?

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Thanks!

Ej