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Sightseer
Posts: 1

Hero 7 silver not working at all. Used twice!!!

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My partner purchased a Hero 7 in October, charged up fine. Used it twice about a week apart and it has completely died. It wont charge up or turn on at all. Has only been connected to Go Pro cabling that came with it. How do i go about the warranty to get a new one?!


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GoPro
Posts: 14,857

Re: Hero 7 silver not working at all. Used twice!!!

[ New ]

@tegana8267, sorry to hear about the trouble. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO7 Will Not Power On

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them through https://gopro.com/help/ContactUs

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All Replies
GoPro
Posts: 14,857

Re: Hero 7 silver not working at all. Used twice!!!

[ New ]

@tegana8267, sorry to hear about the trouble. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO7 Will Not Power On

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them through https://gopro.com/help/ContactUs