Hero 7 silver keeps beeping and restarting [ New ]

[grandpeak67745]

My hero 7 silver keeps beeping three times, turning itself off then coming back on stating corrupt file. We have tried using the SD card that came with it and also buying one (Extreme Pro 64gb SanDisk) It will not stay on for more than a minute or 2.

Any advice or should we return it?

Thanks for your help 

[mariustanya · Accepted solution]

Sorry to hear about the trouble, @robertf888 . Based on your description, the camera is still not working correctly despite it having the latest firmware and using a recommended SD card. Our Support team will be able to help you with the next steps. Please connect with them and be ready with the camera information, and the proof of purchase. The team's contact details are at https://gopro.com/help/ContactUs . 

[mariustanya]

Hello @grandpeak67745. If you have not done it yet, try running a manual update. The instructions under Manual Update on this link https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras will guide you through the process. 

Also make sure that the SD card you are using is among the recommended cards on this list https://gopro.com/help/articles/block/microSD-Card-Considerations . Let us know how it goes. Thanks!

[grandpeak67745]

Hi, we’ve given it a go but no luck, it’s still doing it. The SD cards were on the list too: thanks for your help though. Are there any other suggestions. We’ve only had it since Christmas and not been able to use it which is a shame!

[mariustanya]

This is certainly not an experience that we would like you to have, @grandpeak67745. In that case, let our Support team help. You may reach them by phone or chat here https://gopro.com/help/ContactUs . Alternatively, you may reach out to the seller for a faster turn around time on an exchange. Best regards! 

[robertf888]

I have the exact same problem.  I did an update over air and manually, have tried two different recommended SD cards.  I can't recover some files.  It won't record in 1080 at all without restarting and defaulting back to 1440.

[mariustanya · Accepted solution]

Sorry to hear about the trouble, @robertf888 . Based on your description, the camera is still not working correctly despite it having the latest firmware and using a recommended SD card. Our Support team will be able to help you with the next steps. Please connect with them and be ready with the camera information, and the proof of purchase. The team's contact details are at https://gopro.com/help/ContactUs .