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Tourist
Posts: 2
Accepted Solution

Hero 7 silver frozen

Hi my hero 7 silver is frozen I have put an SD card in that I know I know works but it's still frozen now I've tried charging it not charging it for the screen sort of lights up a little bit with very dim light but that's all.

Any suggestions?

Accepted Solutions
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GoPro Community Manager
Posts: 7,042

Re: Hero 7 silver frozen

@peterf23777 - If you can power it on, try doing a manual update. Instructions are at https://gopro.com/update/hero7-silver. If you can't power it on, try the troubleshooting steps at https://gopro.com/help/articles/solutions_troubleshooting/hero7-will-not-power-on.

 

Let us know if you still have issues after doing these steps.

 

Thanks,

Jeff

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All Replies
Highlighted
GoPro Community Manager
Posts: 7,042

Re: Hero 7 silver frozen

@peterf23777 - If you can power it on, try doing a manual update. Instructions are at https://gopro.com/update/hero7-silver. If you can't power it on, try the troubleshooting steps at https://gopro.com/help/articles/solutions_troubleshooting/hero7-will-not-power-on.

 

Let us know if you still have issues after doing these steps.

 

Thanks,

Jeff

Highlighted
Tourist
Posts: 2

Re: Hero 7 silver frozen

Thanks I held down power key for ten secs ....that got it back up
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GoPro
Posts: 13,198

Re: Hero 7 silver frozen

Awesome! Great to know your camera is up and running again. Enjoy using your GoPro. Happy Holidays!