Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-276503%22%20slang%3D%22en-US%22%3EHero%207%20silver%20frozen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-276503%22%20slang%3D%22en-US%22%3EHi%20my%20hero%207%20silver%20is%20frozen%20I%20have%20put%20an%20SD%20card%20in%20that%20I%20know%20I%20know%20works%20but%20it's%20still%20frozen%20now%20I've%20tried%20charging%20it%20not%20charging%20it%20for%20the%20screen%20sort%20of%20lights%20up%20a%20little%20bit%20with%20very%20dim%20light%20but%20that's%20all.%3CBR%20%2F%3E%3CBR%20%2F%3EAny%20suggestions%3F%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-276503%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-276594%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20silver%20frozen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-276594%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F84158%22%20target%3D%22_blank%22%3E%40peterf23777%3C%2FA%3E%20-%20If%20you%20can%20power%20it%20on%2C%20try%20doing%20a%20manual%20update.%20Instructions%20are%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-silver%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-silver%3C%2FA%3E.%20If%20you%20can't%20power%20it%20on%2C%20try%20the%20troubleshooting%20steps%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2Fhero7-will-not-power-on%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2Fhero7-will-not-power-on%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20if%20you%20still%20have%20issues%20after%20doing%20these%20steps.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-276641%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20silver%20frozen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-276641%22%20slang%3D%22en-US%22%3EThanks%20I%20held%20down%20power%20key%20for%20ten%20secs%20....that%20got%20it%20back%20up%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-276643%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20silver%20frozen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-276643%22%20slang%3D%22en-US%22%3E%3CP%3EAwesome!%20Great%20to%20know%20your%20camera%20is%20up%20and%20running%20again.%20Enjoy%20using%20your%20GoPro.%20Happy%20Holidays!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2
Accepted Solution

Hero 7 silver frozen

Hi my hero 7 silver is frozen I have put an SD card in that I know I know works but it's still frozen now I've tried charging it not charging it for the screen sort of lights up a little bit with very dim light but that's all.

Any suggestions?

Accepted Solutions
GoPro Community Manager
Posts: 5,853

Re: Hero 7 silver frozen

@peterf23777 - If you can power it on, try doing a manual update. Instructions are at https://gopro.com/update/hero7-silver. If you can't power it on, try the troubleshooting steps at https://gopro.com/help/articles/solutions_troubleshooting/hero7-will-not-power-on.

 

Let us know if you still have issues after doing these steps.

 

Thanks,

Jeff

View solution in original post


All Replies
GoPro Community Manager
Posts: 5,853

Re: Hero 7 silver frozen

@peterf23777 - If you can power it on, try doing a manual update. Instructions are at https://gopro.com/update/hero7-silver. If you can't power it on, try the troubleshooting steps at https://gopro.com/help/articles/solutions_troubleshooting/hero7-will-not-power-on.

 

Let us know if you still have issues after doing these steps.

 

Thanks,

Jeff

Tourist
Posts: 2

Re: Hero 7 silver frozen

Thanks I held down power key for ten secs ....that got it back up
Highlighted
GoPro
Posts: 7,891

Re: Hero 7 silver frozen

Awesome! Great to know your camera is up and running again. Enjoy using your GoPro. Happy Holidays!