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Tourist
Posts: 2
Accepted Solution

Hero 7 silver Will not connect to app

Wouldnt connect to app after a long ride today. I followed every step in your help section. I did a factory reset and it will find the camera but will not connect. Earlier today it would even let me into the wireless connections, I was trying to change it to 2.4ghz like help recommended and it kept saying "wifi not ready try again later". I've tried everything I could find as a possible solution, not sure where to go from here.

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GoPro
Posts: 6,097

Re: Hero 7 silver Will not connect to app

When you say everything you you already tried updating your camera manually? @rapidbeach27181,

 

If you already did it would be best to contact GoPro Customer support for assistance. 

https://gopro.com/help/ContactUs

 

 

-Jay

 

 

View solution in original post


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GoPro
Posts: 15,156

Re: Hero 7 silver Will not connect to app

Hi @rapidbeach27181

 

Perform a factory reset on the camera. Once it powers back on, remove the battery and wait a few minutes, then reinsert the battery once more and power it back on. Go through the pairing process once more, and the camera will pair just fine.

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

 

Thanks!
Ej

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Tourist
Posts: 2

Re: Hero 7 silver Will not connect to app

Ok so if you read my post I have already done the factory reset, I've tried everything on your help boards. Also the hero 7 does not have a removable battery so that's not great help. And now my battery is randomly dying.
Highlighted
GoPro
Posts: 6,097

Re: Hero 7 silver Will not connect to app

When you say everything you you already tried updating your camera manually? @rapidbeach27181,

 

If you already did it would be best to contact GoPro Customer support for assistance. 

https://gopro.com/help/ContactUs

 

 

-Jay