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Sightseer
Posts: 1

Hero 7 silver Stuck

The camera will not turn off and is stuck only in the opening logo. I’ve tried pressing both power and shutter but nothing. Bought today and froze during the update. Please help me.
GoPro
Posts: 9,584

Re: Hero 7 silver Stuck

Hi @livelysumm04

 

Take the SD card out and let the camera run out of charge.

Fully charge the camera then proceed with the manual update.

It will also be best to do a full format on the SD card.

Make sure to save any important files before proceeding.

 

Here are the reference links:

https://gopro.com/en/us/update/hero7-silver

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

Thanks!

Ej