Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-331832%22%20slang%3D%22en-US%22%3EHero%207%20silver%20Freezing%2Flosing%20media%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-331832%22%20slang%3D%22en-US%22%3EMy%207%20silver%20freezes%20and%20loses%20media%20memory.%20Had%20a%20full%20day%20of%20adventure.%20Froze%203%20times%20lost%20everything.%20Has%20anyone%20had%20this%20fault%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-331832%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-331878%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20silver%20Freezing%2Flosing%20media%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-331878%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99075%22%20target%3D%22_blank%22%3E%40sunnypike31220%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThe%20steps%20on%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-Freezes-Up%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3ECamera%26nbsp%3BFreezes%26nbsp%3BUp%3C%2FA%3E%26nbsp%3Bshould%20help%20you%20out.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3CBR%20%2F%3E%20You%20may%20also%20reach%20out%20to%20our%20Support%20Team%20for%20assistance%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

Hero 7 silver Freezing/losing media

My 7 silver freezes and loses media memory. Had a full day of adventure. Froze 3 times lost everything. Has anyone had this fault
GoPro
Posts: 9,511

Re: Hero 7 silver Freezing/losing media

Hi @sunnypike31220

 

The steps on Camera Freezes Up should help you out.

 

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs  

 

Thanks!

Ej