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Sightseer
Posts: 2

Hero 7 si blocca quando viene collegata all'usb

Ho un problema con la mia Go Pro Hero 7 Black , quando connetto la camera al PC tramite cavo usb prima di tutto non riconosce in automatico l'applicazione Gopro Quik e poi successivamente si blocca , anche staccando il cavo usb non si riattiva devo forzare anche per spegnerla togliendo la pila . Sapreste darmi la soluzione ? Perchè in questo modo non riesco ad elaborare i miei video sul PC. Premetto che in precedenza ha funzionato bene (circa 4 mesi fà ) ed è sempre lo stesso PC con Windows 10. Grazie.

GoPro
Posts: 4,293

Re: Hero 7 si blocca quando viene collegata all'usb

@cooldive56082, what's the SD card used? Have you tried connecting the microSD card to your computer via an SD card adapter/reader? Run any Windows OS update available on your computer. Also, make sure that all drivers are updated to their latest version. Try other USB ports on your computer. Additionally, use the GoPro USB-C cable that came with your camera. 

Sightseer
Posts: 2

Re: Hero 7 si blocca quando viene collegata all'usb

 The usb cable is the original one supplied with Gopro Hero 7 black, when I put only the miscro SD card it works correctly, windows 10 is updated and the latest updates sent by gopro are also installed. But when I connect the usb cable to my PC the Gopro freezes and continues to do so.

GoPro
Posts: 5,455

Re: Hero 7 si blocca quando viene collegata all'usb

Got it @cooldive56082,

 

Do you have other cable?

If you have other cable turn on your camera before connecting it to your PC. 

 

If that will work please contact GoPro customer support to report that.

https://gopro.com/help/ContactUs

-Jay