Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-294275%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20seems%20to%20record%20at%20half%20frame%20rate%20after%20some%20time%20with%20Hypersmooth%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-294275%22%20slang%3D%22en-US%22%3E%3CP%3Epage%202%20of%20settings%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-294282%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20seems%20to%20record%20at%20half%20frame%20rate%20after%20some%20time%20with%20Hypersmooth%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-294282%22%20slang%3D%22en-US%22%3E%3CP%3Epage%203%20of%20settings%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-294274%22%20slang%3D%22en-US%22%3EHero%207%20seems%20to%20record%20at%20half%20frame%20rate%20after%20some%20time%20with%20Hypersmooth%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-294274%22%20slang%3D%22en-US%22%3E%3CP%3EBasically%20I've%20got%20a%20hero%207%20that%20will%20record%20correctly.%20At%20some%20point%20mid%20recording%20it%20starts%20recording%20at%20what%20looks%20like%20half%20the%20frame%20rate.%20A%20very%20choppy%2C%20but%20consistently%20slow.%3CBR%20%2F%3E%3CBR%20%2F%3ELow%20light%20does%20not%20appear%20to%20be%20an%20issue.%3CBR%20%2F%3E%3CBR%20%2F%3EI'm%20recording%20at%204k%20superview%20at%2024%20fps.%20h.264%20(seems%20to%20be%20worse%20with%20hevc%3F)%20Settings%20below.%3CBR%20%2F%3E%3CBR%20%2F%3EAlso%20recording%20with%20external%20audio%20using%20the%20gopro%20adapter.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-294274%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-294687%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20seems%20to%20record%20at%20half%20frame%20rate%20after%20some%20time%20with%20Hypersmooth%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-294687%22%20slang%3D%22en-US%22%3E%3CP%3Ejust%20wanted%20to%20add%20that%20I'm%20currently%20on%20firmware%201.7.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-294715%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20seems%20to%20record%20at%20half%20frame%20rate%20after%20some%20time%20with%20Hypersmooth%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-294715%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F87493%22%20target%3D%22_blank%22%3E%40bravejump0244%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20the%20information%20shared.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ETo%20help%20us%20assess%20the%20issue%20further%2C%20would%20you%20mind%20sharing%20a%20sample%20file%2Fs%3F%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20upload%20it%20to%20YouTube%20or%20Dropbox.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-294948%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20seems%20to%20record%20at%20half%20frame%20rate%20after%20some%20time%20with%20Hypersmooth%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-294948%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F35114%22%20target%3D%22_blank%22%3E%40aragon1006%3C%2FA%3E%26nbsp%3Bsorry%20for%20the%20delay.%20You%20can%20download%20the%20file%20here%3A%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fdrive.google.com%2Ffile%2Fd%2F1nLZbIGRBIYVERZMeTNNtvYtCYJm0R--t%2Fview%3Fusp%3Dsharing%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdrive.google.com%2Ffile%2Fd%2F1nLZbIGRBIYVERZMeTNNtvYtCYJm0R--t%2Fview%3Fusp%3Dsharing%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3E(recorded%20with%20HEVC%2C%20almost%20every%20file%20from%20this%20ride%20and%20camera%20did%20this)%20For%20context%20I've%20had%20a%20second%20hero%207%20on%20my%20chest%20on%20a%20gimbal%20with%20hypersmooth%20turn%20off%20with%20no%20problems%20(hevc%20as%20well).%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3CP%3EI've%20since%20switched%20back%20to%20h.264%20with%20better%20success%2C%20but%20it%20still%20does%20happen%20occasionally.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-305895%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20seems%20to%20record%20at%20half%20frame%20rate%20after%20some%20time%20with%20Hypersmooth%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-305895%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20sharing%20the%20file%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F87493%22%20target%3D%22_blank%22%3E%40bravejump0244%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESee%20if%20re-flashing%20the%20software%20will%20make%20a%20difference.%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-black%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-black%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Hiker
Posts: 9

Hero 7 seems to record at half frame rate after some time with Hypersmooth on

[ Edited ]

Basically I've got a hero 7 that will record correctly. At some point mid recording it starts recording at what looks like half the frame rate. A very choppy, but consistently slow.

Low light does not appear to be an issue.

I'm recording at 4k superview at 24 fps. h.264 (seems to be worse with hevc?) Settings below.

Also recording with external audio using the gopro adapter.

Screenshot_20190106-152705.png
Hiker
Posts: 9

Re: Hero 7 seems to record at half frame rate after some time with Hypersmooth on

page 2 of settings

Screenshot_20190106-152716.png
Hiker
Posts: 9

Re: Hero 7 seems to record at half frame rate after some time with Hypersmooth on

page 3 of settings

Screenshot_20190106-152726.png
Hiker
Posts: 9

Re: Hero 7 seems to record at half frame rate after some time with Hypersmooth on

just wanted to add that I'm currently on firmware 1.7.

GoPro
Posts: 9,012

Re: Hero 7 seems to record at half frame rate after some time with Hypersmooth on

 

Hi @bravejump0244

 

Thank you for the information shared.

 

To help us assess the issue further, would you mind sharing a sample file/s?

You may upload it to YouTube or Dropbox.

 

Regards,

Ej

Hiker
Posts: 9

Re: Hero 7 seems to record at half frame rate after some time with Hypersmooth on

[ Edited ]

@aragon1006 sorry for the delay. You can download the file here:

https://drive.google.com/file/d/1nLZbIGRBIYVERZMeTNNtvYtCYJm0R--t/view?usp=sharing

(recorded with HEVC, almost every file from this ride and camera did this) For context I've had a second hero 7 on my chest on a gimbal with hypersmooth turn off with no problems (hevc as well).

I've since switched back to h.264 with better success, but it still does happen occasionally.

GoPro
Posts: 9,012

Re: Hero 7 seems to record at half frame rate after some time with Hypersmooth on

 

Thank you for sharing the file @bravejump0244

 

See if re-flashing the software will make a difference.

https://gopro.com/update/hero7-black

 

Let us know how it goes.

 

Thanks!

Ej