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Tourist
Posts: 1

Hero 7 se reinicia constantemente.

[ New ]
Buenos días. Hace poco compre una Hero 7 silver. Y desde el primer día ha presentado problemas para grabar. Conectarse a la app. O simplemente navegar por los menú de configuración. El problema es el mismo se reinicia sola.

Ya actualice el firmware. Lo tuve q hacer manualmente ya que desde la app a mitad de descarga siempre se reiniciaba sola.

Compre una microsd de la. Lista de recomendadas. La sandisk SDSQXAF-032G-GN6MA y el mismo problema graba unos segundos y se reinicia.

Ya formatie la sd desde la pc y desde la cámara.

Sinceramente ya no se que hacer. Mientras pedía la microsd perdí la garantía de la tienda. Que eran solo 10 días. Estoy muy frustrado y decepcionado con la compra. Prácticamente no he podido nunca hacerla funcionar.

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GoPro
Posts: 19,939

Re: Hero 7 se reinicia constantemente.

[ New ]

Sorry to hear that you are having issues with the camera, @alvaros11687. Since you have already gone through the recommended troubleshooting steps and the camera continues to restart on its own, the next step would be to engage our Support team. 

 

Visit https://gopro.com/help/ContactUs in order to connect with the team. Once on the page, you can choose to chat or request a callback. Be sure to put in your best callback number and have the proof of purchase handy. Thanks!

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GoPro
Posts: 19,939

Re: Hero 7 se reinicia constantemente.

[ New ]

Sorry to hear that you are having issues with the camera, @alvaros11687. Since you have already gone through the recommended troubleshooting steps and the camera continues to restart on its own, the next step would be to engage our Support team. 

 

Visit https://gopro.com/help/ContactUs in order to connect with the team. Once on the page, you can choose to chat or request a callback. Be sure to put in your best callback number and have the proof of purchase handy. Thanks!