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Sightseer
Posts: 1
Accepted Solution

Hero 7 heating up and battery drain when off

I received my Hero 7 yesterday and apart from some quirks it works fine. I’ve been playing with it this morning and put it away at around 75% charge. After an hour or so I picked it up again and it was really, really hot! It didn’t want to turn on either. After pulling the battery and putting it back it booted up with only 14% charge left...

The camera is at its latest firmware. I did turn it off earlier by voice, maybe this isn’t polished yet?

 

Anyway, did others run into this as well?


Accepted Solutions
Explorer
Posts: 12,207

Re: Hero 7 heating up and battery drain when off

Generally, the issue you described is SD card related (although turning off by voice does keep Bluetooth on for eight hours so that could be contributing to the heat/battery drain).

Be sure you are using a card from this list
Try a second card if you can.

Format the card in your computer (FULL not quick)
Run a manual update of the firmware (even if you are on the latest update)
And once completed, format the card in your camera
Set the camera to defaults and then test to see if you are still having issues.

View solution in original post


All Replies
Explorer
Posts: 12,207

Re: Hero 7 heating up and battery drain when off

Generally, the issue you described is SD card related (although turning off by voice does keep Bluetooth on for eight hours so that could be contributing to the heat/battery drain).

Be sure you are using a card from this list
Try a second card if you can.

Format the card in your computer (FULL not quick)
Run a manual update of the firmware (even if you are on the latest update)
And once completed, format the card in your camera
Set the camera to defaults and then test to see if you are still having issues.