Hero 7 freezing, links [ New ]

[chrishoi]

Hi!

Bought my Hero 7 White from about 3 months ago and I`m experiencing this freezing very often. It happened first time a few days after buying it but I thought it was just a bug and went on.

I have tried new software update (v2.0) , formating SD cards and factory resets with no result, it keeps happening.

I have bought a Samsung Pro Endurance micro-sd from the compatible-list, formated but it keeps happening.

I have been through the freeze link.

Getting quite upset as this problem keeps accuring and nothing helps.

Anyone got some more I can try before I have to contact the salehouse?

 Best regards

Chris

[joed76587]

Is it over heating. Try formatting the card in your computer first then format in the camera.

[chrishoi]

It is not overheating. Usually it happens when I try to turn it off and holding the powerbutton. Sometimes the camera-picture will freeze and sometimes you can follow the camera view.

I’ll give it a go with formating the card in a computer

[joed76587]

Ok, mine use to shut off in 3 seconds but now it takes at least 15.

[aragon1006]

Hi @chrishoi @joed76587

If you haven't yet, please try running a manual update.

https://gopro.com/en/au/update/hero7-black

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs         

Thanks!

Ej

[chrishoi]

Thanks for the replies!
I already have the newest update for my camera. I cannot update it again through the app.

[aenriquez]

@chrishoi, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

[jcd33702]

Chris,

I had to do the update 3 time before it took.   I would say the camera only works 70% or the time.  However the freezing generally only last a few moments or you can hold the on off button for 10 to 30 Seconds it will reset.  The shot will be missed. There is a very long delay when pressing the shutter and the camera actually taking a picture or starting to record video.  It is pitifully slow response.  

Try to return it and get a different camera.