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Tourist
Posts: 4

Hero 7 freezing, links

[ Edited ]

Hi!

 

Bought my Hero 7 White from about 3 months ago and I`m experiencing this freezing very often. It happened first time a few days after buying it but I thought it was just a bug and went on.

I have tried new software update (v2.0) , formating SD cards and factory resets with no result, it keeps happening.

 

I have bought a Samsung Pro Endurance micro-sd from the compatible-list, formated but it keeps happening.

I have been through the freeze link.

 

Getting quite upset as this problem keeps accuring and nothing helps.

Anyone got some more I can try before I have to contact the salehouse?

 

 Best regards

Chris

 

Tourist
Posts: 6

Re: Hero 7 freezing, links

Is it over heating. Try formatting the card in your computer first then format in the camera.

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Tourist
Posts: 4

Re: Hero 7 freezing, links

It is not overheating. Usually it happens when I try to turn it off and holding the powerbutton. Sometimes the camera-picture will freeze and sometimes you can follow the camera view.

I’ll give it a go with formating the card in a computer
Tourist
Posts: 6

Re: Hero 7 freezing, links

Ok, mine use to shut off in 3 seconds but now it takes at least 15.

GoPro
Posts: 12,088

Re: Hero 7 freezing, links

Hi @chrishoi @joed76587

 

If you haven't yet, please try running a manual update.

https://gopro.com/en/au/update/hero7-black

 

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs         

 

 

Thanks!

Ej

Tourist
Posts: 4

Re: Hero 7 freezing, links

Thanks for the replies!
I already have the newest update for my camera. I cannot update it again through the app.
GoPro
Posts: 4,158

Re: Hero 7 freezing, links

@chrishoi, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

Hiker
Posts: 21

Re: Hero 7 freezing, links

Chris,

 

I had to do the update 3 time before it took.   I would say the camera only works 70% or the time.  However the freezing generally only last a few moments or you can hold the on off button for 10 to 30 Seconds it will reset.  The shot will be missed. There is a very long delay when pressing the shutter and the camera actually taking a picture or starting to record video.  It is pitifully slow response.  

 

Try to return it and get a different camera.